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  1. Surveys
  2. 2013
  3. July
  4. C
  5. CONDUCTING A SURVEY OF THE LEVEL OF AWARENESS: ISO
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Questions marked with an * are required Exit Survey
 
 
* 1. What does ISO stand for?
 
a. Ini Susahkan Orang
 
b. International Organisation for Quality
 
c. International Organisation for Standardization
 
d. International Socialist Organisation
 
 
* 2. What does ISO 9001:2008 QMS stand for?
 
a. ISO 9001:2008 Quarrel Minimization Strategy
 
b. ISO 9001:2008 Quantity Measurement System
 
c. ISO 9001:2008 Quality Management System
 
d. ISO 9001:2008 Qlassic Methods Synchronization
 
 
* 3. When did our company get ISO 9001 certified?
 
a. 31 August 2012
 
b. 1 October 2012
 
c. 7 March 2013
 
d. Has not been certified yet
 
 
* 4. What is the main benefit of being ISO 9001 certified?
 
a. To boost profit as a results of ISO compliance
 
b. To enhance quality as a results of ISO compliance
 
c. To enhance staff attraction, retention and development
 
d. To ensure punctuality and attendance of staff to the maximum level
 
 
 
* 5. Do you agree that customer focus is of utmost importance under ISO 9001:2008 QMS requirements?
 
a. Yes, I agree
 
b. No, I don’t agree
 
c. Not necessary
 
 
* 6. Please circle your department’s Quality Objective(s) from the following options:
 
1) To source for appropriate land for Development / JV in accordance with the Business Plan.
 
2) To plan and develop various products in meeting the Business Directive, Approved Annual Budget and Business Plan.
 
3) To ensure that total sales revenue for each product of development achieved the budgeted revenue.
 
4) To ensure 80% of receivable are collected within 120 working days from billing dates.
 
5) To complete projects within development budget.
 
6) To complete defect rectification within the time frame as stipulated in the Sale and Purchase Agreement.
 
7) To achieve more than 70% of suppliers, contractors and consultants appointed on projects are performing grade C and above annually.
 
8) To ensure not more than 10 reports of missing project documents & records per year.
 
9) To ensure not more than 10 reports of missing QMS documents & records per year
 
10) To implement successfully at least 60% of training programs as listed on the annual training plan
 
11) To ensure not more than 5 repeated NCRs per year during external audit
 
12) To ensure no unauthorized payment

 
 
 
* 7. Does your department observe both the Quality Policy and Quality Objectives to carry out duties?
 
a. Yes, follow strictly
 
b. Not at all
 
c. No idea
 
d. Sometimes
 
 
* 8. Are the existing procedures or processes helpful to achieve both the Quality Policy and Quality Objectives?
 
a. Yes
 
b. No
 
c. Creates unnecessary troubles to my daily routine instead
 
d. No idea
 
 
 
* 9. Does your superior emphasize on ISO procedures when you carry out your daily routine?
 
a. Yes
 
b. No
 
c. No idea
 
 
* 10. How do you rate / feel about our customer’s satisfaction level?
 
a. Great
 
b. Good
 
c. Average
 
d. Not satisfy
 
Thank You