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  2. 2017
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  5. comparative study
0%
Exit Survey
 
 
Gender
 
Male
 
Female
 
 
 
Age
 
18-25
 
25-30
 
30-35
 
35-40
 
40 and avove
 
 
 
Income
 
below 25000
 
25000-35000
 
35000-45000
 
45000 and above
 
 
 
Which banking sector services are you currently using?
 
Public sector
 
Private sector
 
Foreign banks
 
 
 
Are you aware of the differences between public sector and private sector banks? 
 
Yes
 
No
 
 
what type of account are you currently maintaining with the bank?
 
Savings
 
current
 
F.D
 
salary
 
 
How satisfied are you with the following: Rate the following services on the level of importance.

1 being least important and 5 being most
1 2 3 4 5
Location
trust/reliability
services
behaviour of staff
cleanliness
 
 
 
What type of services od you avail from your respective bank?
 
ATM/ debit
 
Mobile banking
 
Net banking
 
Credit card
 
other services
 
 
 
How satisfied are you with the services of your bank. please rate on the basis of level of satisfaction.
 
Highly dissatisfied
 
dissatisfied
 
neither satisfied nor dissatisfied
 
satisfied
 
highly satisfied
 
 
 
 State the reason for choosing your account in Public, private or in foreign sector banks.
You can select more than one option.
 
 
Interest rate factor
 
Infrastructure
 
Staff
 
Easily accessible
 
Banking environment
 
Status
 
Better customer services
 
Others

 
Thank you for giving your precious time.