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  5. Cogent Performance Questionnaire
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Exit Survey
 
This Questionnaire is completed by:
Name : 
Company  : 
Phone Number : 
Email Address : 
 
 
 
Did COGENT meet your requirements and standards?
 
Exceeded our requirements and standards
 
Yes
 
Minimally
 
Hardly
 
 
 
Were you satisfied with the overall experience you received from COGENT?
 
Extremely satisfied
 
Satisfied
 
Partially satisfied
 
Not satisfied at all
 
 
 
Was COGENT staff accessible and easy to communicate with?
 
Yes, they were proactive and kept me informed
 
Yes, they were easy to reach and communicate with
 
Sometimes
 
No, communication was poor
 
 
Rate on a scale ranging from 1-5 (1=lowest, 5=highest)
1 2 3 4 5
Assess COGENT'S on-time delivery with respect to the contractual schedule.
Indicate the quality of the service delivered by COGENT.
If you had COGENT staff at your facility for installation and or commissioning, gauge their performace.
Overall, has COGENT positively contributed to your organization?
 
 
 
How do you rate COGENT in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to do business with COGENT again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you recommend COGENT to others?
 
Yes and have recommended before
 
Yes
 
No
 
 
 
What would you change about COGENT's services and business to improve your overall experience and satisfaction?
   
 
 
 
Additional comments and recommendations