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Surveys
2012
June
C
client survey
client survey
0%
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How long have you worked with Capita FirstAssist
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How much do you rate us on the following attributes
Customer Service
Well Below Average
Below Average
Average
Above Average
Well Above Average
Professionalism
Well Below Average
Below Average
Average
Above Average
Well Above Average
Quality of Service
Well Below Average
Below Average
Average
Above Average
Well Above Average
Understanding your customer needs
Well Below Average
Below Average
Average
Above Average
Well Above Average
Staff Knowledge
Well Below Average
Below Average
Average
Above Average
Well Above Average
Responsiveness
Well Below Average
Below Average
Average
Above Average
Well Above Average
Innovation (ability to engage with new ideas and processes)
Well Below Average
Below Average
Average
Above Average
Well Above Average
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