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Surveys
2012
February
C
Client Service Survey
Client Service Survey
0%
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How were you referred to our firm?
Did you find the firm’s website to be informative?
Why did you select our firm? Mark all that apply.
Convenient location
Firm/lawyer reputation
Personal relationship with lawyer/staff member
Business relationship with lawyer/staff member
Cost of legal services
Recommendation
Other
What is your opinion about the following?
Convenience of the office location
Very Satistifed
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissatisfied
Very Dissastisfied
What is your opinion about the following?
Comfort and appearance of reception area
Very Satistifed
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissatisfied
Very Dissastisfied
Did you find the staff helpful?
Yes
No
Other
What is your opinion of the courteousness of our firm's staff?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissastisfied
Very Dissastisfied
What is your opinion on the ease of reaching your lawyer on the telephone?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissatisfied
Dissatisfied
How satisfied were you with email communications with your attorney?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissatisfied
Dissatisfied
How satisfied wereh you with the promptness in returning telephone calls?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Somewhat Dissatisfied
Dissatisfied
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