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Client Satisfaction Survey

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Hello:
Welcome back! I have a quick survey I would like for you to complete to better assist me with rating resorts my clients stay at, as well as your overall experience with Royalty Escapes Travel Agency. In this survey, you will be asked a variety of short questions and your honest feedback is appreciated.

Know that your participation in this study is completely voluntary but we would love to hear from you! If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions because we value them.

Your survey responses will be strictly confidential and will allow us to better service our clients. If you have questions at any time about the survey or the procedures, you may contact Royalty Escapes at (410) 433-3010 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by checking the "i agree to participate" box and then clicking on the Continue button below.

 
 
 
Client Information
* First Name : 
* Last Name : 
Phone : 
* Email Address : 
 
 
Travel Information
Name of The Resort : 
Dates of Travel : 
How Many Travelers : 
 
 
In Regards to ROYALTY ESCAPES TRAVEL AGENCY, how satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Website
* Knowledge About Resort Options
* Friendliness
* Response Time
* Package Pricing
* Explanation of Everything Your Vacation Entails
* Payment Options
* Ability to Resolve Issues
* Overall
 
 
 
For anything that wasn't satisfactory, please explain why:
   
 
 
In regards to the TRANSFERS, how satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Customer Service
* Travel Time to the Resort
* Driving Safety
* Overall
 
 
 
* For anything that wasn't satisfactory, please explain why:
   
 
 
In regards to the RESORT, how satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Customer Service
* Check-in Process
* Lobby
* Room Decor
* Room Cleanliness
* Room Service
* Restaurant Options
* Food Quality
* Pool
* Beach
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Nightlife-Clubs
* Bars
* Entertainment/Shows
* Activities for Adults
* Activities for Kids
* Overall
 
 
 
* For anything that wasn't satisfactory, please explain why:
   
 
 
Please rate the following:
Would you refer Royalty Escapes Travel Agency to your Friends or Family?
Would you book with us again?
 
 
 
Please provide any Comments/Suggestions you may have:
   
 
 
Overall Experience :
Royalty Escapes Travel Agency