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  1. Surveys
  2. 2013
  3. June
  4. C
  5. Client Satisfaction Survey
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What was your satisfaction level with Erica Marie's Catering?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Customer Service
Food
Pricing
Service Staff
Overall
 
 
How was your experience PLANNING the meal/event?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Professionalism
Availability for meetings
Timely Response to Questions
Helpfulness in Developing a Menu
Understanding Individual Needs
Overall Planning Experience
 
 
 
Comments/Suggestions regarding the PLANNING PROCESS?
   
 
 
How satisfied are you with the following regarding the MENU:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Menu Variety
Menu Suggestions
Beverage Selection
Overall Satisfaction with the Menu
 
 
 
How might we improve in the area of the MENU?
   
 
 
How satisfied are you with the following regarding FOOD:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Food was Hot and Fresh
Quality of Food
Taste and Flavor of Food
Presentation of Food
Overall satisfaction with Food
 
 
 
Comments/Suggestions in the area of Food:
   
 
 
How satisfied are you with the following regarding SERVICE STAFF:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Appearance of Staff
Professionalism of Staff
Helpfulness of Staff
Friendliness of Staff
Overall
 
 
 
Comments/Suggestions regarding SERVICE STAFF:
   
 
 
 
How likely are you to recommend Erica Marie's Catering to friends, family and business associates?
 
Not Likely
 
Somewhat Likely
 
Likely
 
Very Likely
 
Thank you so much for completing our survey. We want to continue to make Erica Marie's Catering the best that it can be and value your input.