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  5. Client Satisfaction Survey
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Questions marked with an * are required Exit Survey
 
 
* How did you find out about South Beach Vacation Rental?
 
Search Engine (Google etc.)
 
Friends or family
 
Other
 
 
 
 
* On which website did you book your vacation with South Beach Vacation Rentals?
 
Vacationrentals
 
Homeaway
 
Holidaylettings
 
Airbnb
 
Rommorama
 
Roomlender
 
Wimdu
 
Housetrip
 
Other
 
 
 
 
* When did you stay with South Beach Vacation Rentals?
 
January
 
February
 
March
 
April
 
May
 
June
 
July
 
August
 
September
 
October
 
November
 
December

 
 
 
* How long did you stay?
 
3 to 5 nights
 
6 to 8 nights
 
9 to 11 nights
 
12 to 14 nights
 
Other
 
 
 
 
* In which property did you stay?
 
Mondrian
 
Shelborne
 
Casa Grande
 
Hilton Bentley
 
Fontainebleau
 
Alexander
 
Setai
 
W Hotel
 
Other
 
 
 
 
* How did you experience the communication with South Beach Vacation Rentals before booking the property?
 
Very responsive
 
Quite responsive
 
Took some time until I received an answer
 
Not responsive at all
 
Other
 
 
 
 
* How did you experience the booking process?
 
Very easy
 
Easy
 
Okay
 
Complicated
 
Too complex
 
Other
 
 
 
 
* How satisfied were you with the property?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
* How satisfied were you with our services during your stay?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
* What could be improved about the booking process / property / service? We would appreciate if you helped us to improve the quality of our offer =)