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Surveys
2013
April
C
Client Satisfaction Survey
Client Satisfaction Survey
0%
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How long have you been a client?
Less than 6 months
6 months to less than a year
1 year to less than two years
2 years to less than 5 years
5 years or more
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes:
Well below average
Below average
Average
Above average
Well above average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers’ needs
How do we rate in comparison with other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don’t know
How do you rate the price of our services in comparison with other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don’t know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How likely are you to recommend us to someone in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
Is there an unaddressed need that we should focus on? If yes, what is it?
No
Yes
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