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Surveys
2011
April
C
Client Satisfaction Survey
Client Satisfaction Survey
0%
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Name
Company
Email Address
Phone Number
How long have you used our company's services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Delivery of service
Methods of communication
Quality of support
Price
Post-service follow-up
Knowledge of our staff
Comment:
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
Comment:
How likely are you to renew your contract with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate compared to other consultants/service providers?
Much better
Better
About the same
Worse
Much worse
Don't know/not applicable
Have you ever referred our services to a friend or colleague?
I have never referred your services to anyone.
I have referred your services to 1-2 people.
I have referred your services to numerous people.
Do you have any suggestions for improvement?
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