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Exit Survey
 
 
Hello:
On behalf of Security Management South West Ltd, I want to thank you for giving us the opportunity to serve you. Please help us to improve our services to yourselves by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet and excel your expectations.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jodie Tookey by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
About how long have you used Security Management South West Ltd as your security provider?
 
more than 3 years
 
between 2 - 3 years
 
between 1 - 2 years
 
less than 1 year
 
 
 
What were your first impressions of our company when you contacted us?
 
Poor*
 
Below Average*
 
Average
 
Good
 
Excellent
 
*please give reason for answer
 
 
 
 
How professional is our company?
 
Not at all professional*
 
Slightly professional
 
Moderately professional
 
Very professional
 
Extremely professional
 
*please give reason for answer
 
 
 
 
What services do we currently provide for you?
 
Key Holding
 
Alarm Response
 
Mobile Patrols
 
Manned Guarding
 
Retail Security
 
Event Security
 
Close Protection
 
 
 
How satisfied are you with our products and services?
 
Very Dissatisfied*
 
Not Satisfied*
 
Neutral
 
Satisfied
 
Very Satisfied
 
*please give reason for answer
 
 
 
 
Are you aware of all our products and services?
 
Yes
 
No
 
 
 
How satisfied are you with our telephone support?
 
Very Dissatisfied*
 
Not Satisfied*
 
Neutral
 
Satisfied
 
Very Satisfied
 
*please give reason for answer
 
 
 
 
How satisfied are you with our on-site support?
 
Very Dissatisfied*
 
Not Satisfied*
 
Neutral
 
Satisfied
 
Very Satisfied
 
*please give reason for answer
 
 
 
 
Have you ever needed to contact us regarding a problem?
 
Yes
 
No
 
Security Management South West Ltd HQ, 237 Union Street, Plymouth, PL1 3HQ / Tel: 01752 227731 / Fax: 01752 227734 / e-mail: [email protected] Online: www.smsw.co.uk / Twitter: @SMSWPlymouth