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2014
January
C
Client Satisfaction Feedback
Client Satisfaction Feedback
Client Satisfaction Feedback Survey
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Hello:
On behalf of Security Management South West Ltd, I want to thank you for giving us the opportunity to serve you. Please help us to improve our services to yourselves by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet and excel your expectations.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jodie Tookey by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
About how long have you used Security Management South West Ltd as your security provider?
more than 3 years
between 2 - 3 years
between 1 - 2 years
less than 1 year
What were your first impressions of our company when you contacted us?
Poor*
Below Average*
Average
Good
Excellent
*please give reason for answer
How professional is our company?
Not at all professional*
Slightly professional
Moderately professional
Very professional
Extremely professional
*please give reason for answer
What services do we currently provide for you?
Key Holding
Alarm Response
Mobile Patrols
Manned Guarding
Retail Security
Event Security
Close Protection
How satisfied are you with our products and services?
Very Dissatisfied*
Not Satisfied*
Neutral
Satisfied
Very Satisfied
*please give reason for answer
Are you aware of all our products and services?
Yes
No
How satisfied are you with our telephone support?
Very Dissatisfied*
Not Satisfied*
Neutral
Satisfied
Very Satisfied
*please give reason for answer
How satisfied are you with our on-site support?
Very Dissatisfied*
Not Satisfied*
Neutral
Satisfied
Very Satisfied
*please give reason for answer
Have you ever needed to contact us regarding a problem?
Yes
No
Security Management South West Ltd HQ, 237 Union Street, Plymouth, PL1 3HQ / Tel: 01752 227731 / Fax: 01752 227734 / e-mail:
[email protected]
Online: www.smsw.co.uk / Twitter: @SMSWPlymouth
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