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  1. Surveys
  2. 2011
  3. May
  4. C
  5. Citizen Study on Mass Notification
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Exit Survey »
 
 
CITIZEN STUDY ON MASS NOTIFICATION

Good morning/afternoon, my name is ______________________ with Galain Research. We are conducting a brief survey on people’s preferences about local public safety alerts and warnings. The survey will only take a few minutes and we are not selling anything. Your answers will be confidential and will be helpful to the public safety industry. Also, you will be entered for a chance to win a new 42" flat panel television to be given away to a survey participant.

May I ask you a few questions?

Thanks so much. And just to confirm, we are not affiliated with local fire or police. We are a professional independent research company.
 
 
 
1. Are you an adult over the age of 18?
 
Yes
 
No
 
 
 
2. Are you a resident of __________________[MUNICIPALITY]?
 
Yes
 
No
 
 
 
We are interested in your opinions on automated alerts or warnings over the telephone or other devices. These are safety or information alerts you may receive from local public safety or other officials through a home telephone, mobile device or computer. They may also be sent to you by email or text message.
 
 
 
3a. Are you aware public safety and other officials in your city or county have the ability to send automated alerts or warnings to your telephone or other device?
 
Yes
 
No
 
 
3b. What type of automated alert or warning systems are you aware exists in your city or county? Are you aware of…READ EACH
Yes No
a. Pre-Recorded Voice Messages delivered by telephone or other device
b. Text Message delivered to a mobile device
c. Email Notification delivered to a computer or mobile device
d. Alerts and warnings posted to social network sites such as Facebook, Twitter, etc.
 
 
3c. Over the past twelve months, which of the following types of automated alerts or warnings do you recall receiving at home or on a mobile device?
Yes No
a. Messages from a child’s school or school district
b. Missing person alert
c. Neighborhood watch or crime alert
d. A non-emergency alert such as trash removal schedules or meeting announcements
e. Weather alert
 
 
 
3cf. Any other type of automated notification you recall receiving?
   
 
 
 
4. How would you rate the relevance of the automated alerts and warnings you’ve received over the past twelve months? Would you say these have been:
 
Not at all relevant to me
 
Somewhat relevant to me
 
Highly relevant to me
 
 
 
5. When thinking about the frequency of automated alerts and warnings over the past twelve months, would you say these have been:
 
Not frequent enough
 
Just about right
 
Too frequent
 
 
 
6. In thinking about your family’s level of preparedness, how important would you say these types of automated alert and warning systems are to you and your family’s safety? Would you say:
 
Not at all important
 
Somewhat important
 
Very important
 
 
7. Please tell me how willing you would be in the future to receive emergency alerts for critical situations from public safety and local officials for each of the following devices. You can say, ”not at all willing,” “somewhat willing,” or “very willing.”
Not at all willing Somewhat willing Very willing
Recorded alert made through calls to my mobile telephone
Recorded alert made to my home telephone
An alert sent to my email
An alert text message sent to my mobile device
An alert message posted to my social network site (Facebook, etc.)
 
 
8. Now please tell me how willing you would be in the future to receive important, but non-emergency alerts from local public safety and other officials for each of the following devices. Again, you can say "not at all willing", "somewhat willing" or "very willing."
Not at all willing Somewhat willing Very willing
Recorded alert made through calls to my mobile telephone
Recorded alert made to my home telephone
An alert sent to my email
An alert text message sent to my mobile device
An alert message posted to my social network site (Facebook, etc.)
 
 
 
9a. Some people feel automated alert and warning systems should be used by local public safety and other officials only in emergency situations. Others feel, in addition to emergencies, they should also be used to deliver important, but non-emergency information.

Overall, how do you feel? Would you say local public safety and other officials should use it:
 
1 Only in Emergencies [GO TO 9B]
 
2 In both emergency and appropriate non-emergency situations [GO TO 10a]
 
 
 
9b. [FOR THOSE ANSWERING “Only in Emergencies”] If public safety and other officials regularly sent important, but non-emergency messages, how likely would you be to listen and react to automated messages in general? Would you say:
 
Not at all Likely
 
Somewhat Likely
 
Very likely
 
 
10a. Which of the following types of important, but non-emergency automated messages would you be willing to receive or continue to receive in the future:
Yes No
a. Alerts regarding Utilities such as planned outages or service restoration
b. Parks & Recreation department announcements
c. General community events announcements
d. Payment reminders from city agencies for your specific account (licenses, fees, etc.)
e. Street closure or traffic alerts
 
 
 
10b. Would you say receiving important, but non-emergency automated messages from public safety and other officials makes you feel:
 
Less connected to my local community
 
More connected to my local community
 
Has no impact on my feelings of connection to my community
 
 
11. Which of the following services do you use on regular basis:
Yes No
a. Land line telephone
b. Cellular/Mobile telephone
c. Internet Service
d. Cable/Satellite Television
e. Weather/All Hazards Radio
f. Social networks such as Facebook, Twitter, etc.
 
 
 
Now I have just a few final questions relating to you and your household’s characteristics. Your answers are completely confidential and will not be seen individually, but instead combined with all other responses.
 
 
 
12. In what year were you born?
   
 
 
 
13. How would you classify your race? Would you say:
 
White/Caucasian
 
African American
 
Hispanic
 
Asian
 
Native American
 
Other
 
 
 
 
14a. Is a language other than English spoken primarily in your household?
 
Yes
 
No
 
 
 
14b. [IF YES] What other language is spoken primarily in your household?
 
Chinese
 
French or French Creole
 
German
 
Hindi or other Indic language
 
Italian
 
Japanese
 
Korean
 
Native American
 
Portuguese
 
Russian
 
Spanish or Spanish Creole
 
Vietnamese
 
Other
 
 
 
 
15. Including yourself, how many people are currently living in your household?
 
1
 
2
 
3
 
4
 
5 or more individuals
 
 
 
16. What is your household income range? Would you say:
 
<$25,000
 
$25,000 to $50,000
 
$51,000 to $75,000
 
$76,000 to $125,000
 
More than $125,000
 
Refused
 
Don’t know
 
 
 
17. Municipality:
 
Town of Palmer
 
Town of Ipswich
 
City of Ardmore
 
City of Mustang
 
 
 
That is all the questions I have for you today. Thank you for your participation. Now let me just verify your information for the 42" flat-panel television giveaway. By the way this information will only be used for the drawing and will not be tied to your answers.
 
 
Contact Information
[RESEARCHER: ALL CONTACT INFORMATION IS NOT REQUIRED, HOWEVER WE DO NEED AT LEAST ONE VERIFIABLE WAY OF CONTACTING RESPONDENT]
First Name : 
Last Name : 
Address 1 : 
Address 2 : 
City : 
State : 
Zip : 
Phone : 
Email Address : 
 
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