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| Are you a commercial or residential customer of Lakeland Power Distribution? |
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| How many employees does your company have? |
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| To what age group do you belong? |
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| What is your gross annual household income? |
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| What is the dollar ($) amount of your average monthly invoice? |
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| * What company is your Local Distributor of electricity (select one)? |
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| Please rate your overall level of satisfaction with ${piping_text}. |
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| ${piping_text} treats me as a valued customer and is concerned about my needs. |
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${piping_text} provides good value for the money.
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| ${piping_text} are good corporate citizens and a valuable part of my community. |
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| My usual method of contacting ${piping_text} is: |
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| When I contact them ${piping_text}, I am promptly responded to by a courteous and knowledgeable staff member: |
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| My monthly invoice is easy to understand and is presented in an open and transparent manner: |
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| You selected ${piping_text}. Please let us know what items of your monthly invoice you feel are not presented clearly or without enough information (select all that apply): |
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| I am provided with a reliable power supply: |
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When there is a scheduled power outage, I am informed in advance of the outage time and duration
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When there is an unscheduled power outage, information about the cause and duration of the problem is readily available to the public
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| When there is an unscheduled power outage, my service is restored in a reasonable time: |
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| Please rank the following activities of in order of importance (1=highest - 6=lowest): |
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| Reliability/outage response time |
| | | Customer Service |
| | | Customer Education |
| | | Price |
| | | System upgrades/maintenance |
| | | Community involvement |
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| My electricity provider cares about conservation and provides me with information that is useful and relevant: |
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Are you aware of the time of use pricing model that is now mandatory for electricity rates in Ontario?
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| Has the installation of your smart meter and implementation of time of use pricing had any impact on the way you consume electricity? |
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| Ideally, how would you like to receive your monthly invoice? |
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| Do you own/use a smartphone? (a mobile phone with internet capability)? |
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| What type of smartphone do you carry? |
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| How likely would you be to access account information (billing, usage etc) through a mobile app on your ${piping_text}? |
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| On a scale of 1-10, how satisfied are you with the overall performance of your electricity distributor? |
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Lakeland Power Distribution Ltd. will credit three (3) random survey participants (drawn by Redhead Media Solutions Inc.) $100 on an upcoming invoice. To facilitate this we require your Lakeland account number which can be found in the upper right hand corner of your invoice.
A reminder: all information is kept confidential and Lakeland does not have access to any individual responses, nor does Redhead Media Solutions Inc. have any ability to identify you via your account number.
If you choose not to participate please leave the account number field blank.
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