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2017
May
C
Chatbot Assessment Questionnaire
Chatbot Assessment Questionnaire
Chatbot Assessment
0%
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What channels does this process operate in?
Web
Mobile
Internal Messaging (Yammer/Slack/Lync)
Email
Internal/Company Portals
*
How many human chat or voice agents are there in the current process?
Less than 25
25 - 50
51 - 100
101 - 200
200+
*
Do you think there are parts of the process that can get automated?
-- Select --
Yes
No
Is this a critical or important process ?
Critical
Routine
Please rate your process metrics
Very High
High
Good
Average
Needs Improvement
*
Resolution Rate
-
*
Average Handle Time (Mins)
-
*
CSAT/NPS
-
The main aim of this process is
Sales
Service
Sales through Service
Technical Support
Transaction Processing
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