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Change Management Survey Questionnaire
Why some changes are successful while some are not?


The aim of this questionnaire is to identify & evaluate the factors contributing to the success or failure of an organizational change initiative. Kindly share your (organization's) experience by marking the necessary box or button, or by entering an answer in the text box wherever applicable.

Kindly note: This questionnaire is part of a dissertation research project conducted by an MBA student from Durham university Business school, UK. All responses will be treated in the strictest confidence - the anonymity of all participants will be maintained.

Estimated completion time for the above survey is 10-15 minutes. Thank you for your participation.
 
 
 
* 1. Which of the following situations have you experienced recently in your organization?
 
Introduction of a new technology within the organization
 
Organizational restructuring
 
Merger and Acquisition initiative by the organization
 
Change of HR policies
 
New product or service offering
 
None of the above
 
Other
 
 
 
* 2. Were you involved in managing the change?
 
Yes
 
No
 
 
 
* 3. The change initiated by your organization had an impact on Employees'
(please mark the applicable factors)
 
Salary
 
Position
 
Role
 
Responsibilities
 
Location of work
 
None of the above
 
Other
 

 
 
4. Reflecting on the 'logic' behind the change, please indicate the extent to which you agree or disagree with the following statements:

Strongly Disagree Disagree Not applicable/ Not sure Agree Strongly agree
* I am convinced that the strategy adopted to implement the change will be successful
* I believe that the change implementation leads the organization towards its goals
* I agree that the end outcomes and organizational goals linked to the change are transparent
* I am fully aware of the vision or logic behind the change
* I am aware of how the change is planned to be implemented in my organization
 
 
5. Reflecting on the 'Employee engagement' on the change, please indicate to what extent you agree or disagree with the following statements:

Strongly Disagree Disagree Not applicable/ Not sure Agree Strongly agree
* The relationship between the employees and the management has 'strained' during the implementation of the change
* The employees are aware of the factors that would be affected by the change (Eg. salary, role, responsibility, etc..)
* All concerned stakeholders contribute positively towards the change implementation
* Fair level of mutual trust exists between the people impacted by the change and the people driving the change
* The employees of the organization display good level of commitment towards the change implementation
 
 
6. Please reflect on the management's support during the change implementation and indicate to what extent you agree or disagree with the following statements:

Strongly Disagree Disagree Not applicable / Not sure Agree Strongly agree
* The management grants sufficient resources (financial and organizational) to execute the change
* The management is willing to take critical decisions during change implementation. (Hiring, terminating employment, rewarding, training etc)
* The management empathizes with the concerns of the people impacted by the change
* The management’s behaviour truly reflects their commitment towards the change?
* The management grants sufficient time-frame to implement the change
 
 
7. Please reflect on the 'urgency' established during the change implementation and indicate to what extent you agree or disagree with the following statements:

Strongly Disagree Disagree Not applicable/ Not sure Agree Strongly agree
* The organization reviews the progress of change implementation regularly
* The organization sets clear 'deadlines' for implementing the change
* The organization's communication concerning the change has been effective
* The organization is successful in overcoming any resistance to change
* The organization's vision is communicated regularly
* The organization sends out frequent reminders on the 'need to change'
 
 
8. Please reflect on the 'quick wins' achieved during the change implementation and indicate to what extent you agree or disagree with the following statements:


Strongly Disagree Disagree Not applicable/ Not sure Agree Strongly agree
* The organization has been successful in progressing with the change implementation even after the initial success or failure
* The short term wins are visible and communicated throughout the organization
* The employees believe that the post-change situation is superior in comparison to the old situation
* The organization’s capabilities/ performance show visible improvements with the first six months of change implementation
 
 
9. Please reflect on the 'leadership' factors experienced during the change implementation and indicate to what extent you agree or disagree with the following statements:


Strongly Disagree Disagree Not aplicable/ Not sure Agree Strongly agree
* The leaders have been generally successful in executing the change
* The leaders often reprimand the employees who fail to change
* The leaders and the executives share the same vision & expectations from the change
* The leaders often reward the employees for adopting the change
* The leaders 'practice what they preach' in the context of the change
* The leaders have been successful in ‘inspiring’ the employees to change
 
 
10. Please reflect on the final outcome of the initiated 'change' and indicate to what extent you agree or disagree with the following statements:



Strongly Disagree Disagree Not applicable/ Not sure Agree Strongly agree
* The change had a positive impact on employee motivation
* The change was implemented within the planned time frame
* The change is now part of the normal day-to-day activities
* The change was implemented within the planned budget
* The change resulted in the achievement of the desired goals and outcomes
* The organization achieved positive benefits from the change
 
 
 
* 11. Please select your job type
 
1. Associate (Team member/ team leader)
 
2. Functional manager (Project manager)
 
3. Director (Partner)
 
4. Change Manager
 
5. Support function (administration)
 
Other
 
 
 
 
* 12. Please select the size of your company
 
1. Micro (Less than 10 employees)
 
2. Small (10- 50 employees)
 
3. Medium (50 – 250 employees)
 
4. Large (Greater than 250 employees)
 
 
 
13. Please mark your gender
 
 
 
14. Please use the below text box to provide any additional information concerning the change.
   
 
Please contact [email protected] for any questions or clarifications