Center for Online & Hybrid Learning/SMLR Service A

Help Desk Support:

How satisfied are you with:

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	N/A
overall quality of telephone support?

overall quality of email support?

knowledge and professionalism of the technical support staff?

knowledge and professionalism of faculty support staff?

communication and follow-up on problem resolution?

ability of help desk to diagnose your problem?

ability of the help desk to solve your problem?

time required to resolve your problem?

overall quality of the solution?

maintenance services offered?

Please tell us how we could improve the quality of support we provide to you or your organization:

COHLIT understands the service needs of SMLR.

Overall, how satisfied are you with the amount of contact between SMLR and COHLIT?

Overall, the quality of COHLIT's support service is:

Would you recommend COHLIT services to colleagues or contacts within Rutgers?

Yes

No

Not sure

Other (Please Specify)

How satisfied are you with the eCollege Learning Management System?

What existing features would you like to see improved in the eCollege Learning Management System?

What existing features do you like in the eCollege Learning Management System?

What features would you like added to the eCollege Learning Management System?