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| 1. Who is your cellphone provider? |
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| 2. How long have you been with your carrier? |
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| 3. How likely would you refer a friend to your cellphone provider? Very likely, likely, unlikely Very unlikely. |
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| 4. Have you had any problems with your cellphone service? |
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| 5. How many times have you had to call customer service within 6 months? |
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| 6. Was the customer service representative difficult to understand? Very Difficult, Difficult, Okay, Easy, Very Easy. |
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| 7. Do you like the automated system? Highly liked, liked, ok, disliked, highly disliked |
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| 8. Did the automated prompts ask too many questions? |
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| 9. Does your cellphone plan offer enough minutes and data to last the entire month at a reasonable price? |
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| 10. Would you ever leave your cellphone carrier if the price to terminate the contract was much cheaper? |
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