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CCI Customer Feedback Survey - November 2014

Commercial Casework Industries, LLC Customer Feedback Survey
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Questions marked with an * are required Exit Survey
 
 
Which position best describes your job title/role?
 
General Contractor
 
Project Manager
 
Construction Rep
 
Designer
 
Facility Manager
 
Other
 

 
 
 
* What types of product(s) do you typically order from CCI? (Please check all that apply)
 
Casework
 
Custom Bars
 
Custom Bar Tops
 
Custom Furniture
 
Corian Countertops
 
Stone Countertops
 
Stainless Steel Surfaces
 
Other
 

 
 
 
* How often do you conduct business with CCI?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
Other
 
 
 
How satisfied are you with the following aspects of CCI?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Customer Service
Casework Product
Custom Product
Countertop Product
On-Time Delivery
Flexibility
Pricing
Overall
 
 
Please rate the overall quality of our:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Installation Documents
Order Lead Times
Communication throughout the quote, order & fulfillment process
Responsiveness to needs that arise during your project's installation & renovation
 
 
 
Please let us know of any specific Comments or Suggestions about our product or customer service:
   
 
 
 
If you wish to be contacted about your survey responses, please type your name & contact information below:
   
 
Thank you for your participation in our Customer Feedback Survey!  Your input is extremely valuable to maintaining CCI's Quality Objectives and ensuring we produce the best product in the industry.  We appreciate your time and continued business in the future.
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