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2014
January
C
Carrier Southern Customer Satisfaction Survey
Carrier Southern Customer Satisfaction Survey
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You are invited to participate in our short survey on customer satisfaction.
Your participation in this survey is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Amber Griffiths on 07740841994 or by email at the email address specified below.
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Please select the type of service work we carry out for you (Mark all that apply):
Warranty
Non-warranty
Scheduled maintenance
Carrier Contract maintenance
Other
Please rate your satisfaction with Carrier Southern's service provided on each of the following:
How satisfied are you with the:
Completely Dissatisfied
Dissatisfied
Neutral
Satisfied
Completely Satisfied
N/A
Ease of scheduling a service?
Completion of the service in the time promised?
Explanation of the work performed on your unit?
If parts were required for your unit were you happy with the ability to supply them? (If parts were not needed, check "N/A")
Overall performance of the engineer who prepared your service/breakdown?
Do you use other refrigeration service providers as well as Carrier Southern?
Yes
No
Both Carrier Southern and a. n. other
Not sure
Based on your overall experience with using Carrier Southern, how would you compare us with other refrigeration service providers?
Do not use other refrigeration service providers
worse
about the same
Much better than...
Would you recommend Carrier Southern to other companies based on your overall experience dealing with our company.
Definitely
Probably
Not sure
Probably not
Definitely not
If you have any other comments that you would like to add, please state below. .
Thank you for taking the time to complete this survey, we appreciate it very much.
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