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Thank you for agreeing to participate in this important survey. Your responses will be kept confidential; only aggregate data will be shared.
The survey should take approximately 10-15 minutes to complete. Please do your best to answer the questions accurately.
Please start with the survey now by clicking on the Continue button below. |
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| * What is BSRO’s value proposition (i.e. why does the BOSS go to a BSRO location)? | | |
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* What defines a successful store? (Please rank from 1 through 7, with 1 being most important and 7 being least important.) |
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Repeat visits from BOSS |
| | Overall sales goals achieved |
| | Overall profit goals achieved |
| | Tire specific sales goals achieved |
| | Low teammate turnover |
| | Positive BOSS experience |
| | High utilization of bays/full |
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* What factors are most important to your BOSSes? (Please rank from 1 through 8, with 1 being most important and 8 being least important.) |
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Competitive price and promotions |
| | Low wait and service times |
| | Friendly service |
| | Trusted/expert advice |
| | Convenient location |
| | Convenient store hours |
| | Selection/choice of tires |
| | One-stop-shop |
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* What are the biggest barriers to growing your business? (Select all that apply.) |
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| Optional: Please explain in your own words what makes it difficult to grow your business (i.e. what, if anything, is wrong with pricing, location, etc). | | |
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* What are the biggest barriers to incorporating the Triple Care Strategy? (Select all that apply.) |
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| Optional: Please explain in your own words what makes it difficult to incorporate the Triple Care Strategy. | | |
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* What do you do to attract BOSSes to the store? (Select all that apply.) |
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| Optional: Based on your selection or other ideas that were not included, what are innovative ways to attract BOSSes to the store? | | |
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* Once in the store, what are the most important activities in retaining the BOSS? (Select up to three choices.) |
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| Optional: Based on your selection or other ideas that were not included, what are innovative ways to retain the BOSS? | | |
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* What are other auto repair and maintenance service providers in your market doing well? (Select all that apply.) |
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* How could you be more competitive to BOSSes in your market? (Select up to three choices.) |
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| * Please enter your six digit store number. | | |
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