Browns Tribute Card Questionnaire

This Questionnaire has been devised in order to maximize satisfaction in the current services that Browns offers for Tribute Card members. It aims to improve the services in order to fulfil and exceed client expectations.

Browns would be very grateful for your time, the questionnaire will take a few minutes to complete.

1. Age Bracket:

2. How long have you been shopping at Browns?

Every two weeks

Once a month

Once a season

Yearly

3. Do you primarily shop online or in-store?

Online

In-Store

4. Why do you choose to shop at Browns?

Exclusive collections

Interesting edit of designers

Loyalty to Browns

Personal customer service

Other

5. On a scale of 1-10, with 10 being the highest please rate the quality of services offered to Tribute Card holders

1-10

0

6. How often do you use the Tribute Card services?

I often forget I am a member

I am unclear of the services offered

I use them sparingly

I use them frequently

Other

7. Rate from 1-6 the order of appeal that these Tribute Card services have for you

Tribute Cheque (Worth 10% of purchases)
Styling Services
Gift Services
Bespoke Service and Free Alterations
VIP Invitations to Events
Collection Previews and Special Discounts

8. How highly do you value personal communication between you and Browns?

	Very Important	Important	Not Important
Personal Communication

9. Are there any services that you as a Tribute Card holder would like to be offered?