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Surveys
2012
May
B
Border Crossings International (BCI) Customer Serv
Border Crossings International (BCI) Customer Serv
0%
Dear Customer:
As the President of Border Crossings International (BCI), I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Vern Greenlaw
President
In thinking about your most recent experience with Border Crossings International (BCI), was the quality of service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe what happened?
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The automated phone system made the customer service experience more satisfying
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered by Border Crossings International (BCI) how satisfied are you?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing services in the future.
If you have any comments or concerns about this survey please Contact: -
Border Crossings International
Vern Greenlaw
112 North Curry Street
Carson City, NV, 89703
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