BMW Towson Client Satisfaction Summer 2013

Greetings!

Thank you so much for taking time to complete this Client Satisfaction Survey. Your answers will directly affect the way we do business since we sincerely care about exceeding our clients’ wants and needs.

We tried to keep this short and we encourage you to give us your HONEST opinions. Your participation in this survey is 100% voluntary but it will definitely be 100% appreciated.

If you have questions at any time about the survey or the procedures, you may contact Erica Nee, Client Care Manager of BMW Towson, at 410-296-7900 or by email at [email protected]

Thank you very much for your time and support of BMW Towson. Please start the survey now by clicking the Continue button below.

I Will Continue

First Name :
Last Name :
Phone :
Email Address :

After you leave our showroom, what is your typical satisfaction?

Any feedback on how we can make your next visit better?

After you leave our service department, what is your typical level of satisfaction?

Any feedback on how we can make your next visit better?

During your most recent visit, how satisfied were you regarding Customer Service in the following areas:

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	No interaction this visit
Sales Advisor

Sales Manager

Service Advisor

Service Manager

Greeter/Receptionist

Cashier

Loaner Department

Parts Department

General Manager

Overall

Please feel free to elaborate on your experience:

Yes, I will in the future

Maybe, if it comes up

No, I will definitely not