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2013
April
B
Bioatlas Partner Survey 2013
Bioatlas Partner Survey 2013
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Dear Partner!
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Bioatlas team
What product(s) do you mainly buy from Bioatlas?
Atlas ClearSight DNA Stain
AtlasSight DNA Stain
Atlas-line Polymerases
Titan-line Polymerases
PCR Mixes
qPCR Mixes
PCR Buffers & Reagents
Nucleotides
Agarose
Ladders
Ready-Mixed Buffers
Custom-made KITs
Other
How would you rate the level of Bioatlas' customer service?
Not Important
Poor
Fair
Good
Very Good
Excellent
Clarity of process and information about ordering and shipping is …
Response time to orders and questions is …
Technical support provided is …
Quality of technical and marketing materials is …
Quality of OEM support (labels and technical information) is …
Invoicing and follow-up information is …
Comments/Suggestions:
How would you rate the quality of products from Bioatlas?
Not Important
Poor
Fair
Good
Very Good
Excellent
Quality of performance is …
Satisfaction with shelf life is …
Quality of technical materials is …
Quality of marketing materials is …
Quality of packaging is …
Comments/Suggestions:
Do you need more support in terms of special campaigns, bundled offers, and specific materials to improve your sales? Please specify!
Which kind of products would you like Bioatlas to provide in addition to the current portfolio?
Overall, how satisfied you are with …
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
... Bioatlas products?
... Bioatlas customer services?
What are your general comments or suggestions to Bioatlas, so we could improve our service to you?
End of the questionnaire!
Thank you for your time!
Bioatlas team
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