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National Building Consent Authority Survey
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Exit Survey
 
 
Welcome

Thank you for participating in this survey for the National Building Consent System Programme (NBCS). The NBCS programme aims to deliver consistent, effective, and efficient building consent processes that will enhance the productivity of the construction sector, reduce the regulatory compliance costs for owners, develop a highly skilled workforce that is aligned to the future operating model, and establish an effective monitoring framework/platform.

The responses that you provide are an essential input to the information we are gathering on the current system.
All of the questions require a response before the survey can submitted. Some of the questions may require you to gather specific information related to the 2013 calendar year. We accept that you may not have information systems that specifically capture the data required, and in these instances, we are relying on your knowledge and experience to provide an estimate.

To help you with navigating, there are a few things to be aware of:
  • You may save the survey and come back to it later when you have the information. Simply click on the Save and continue button. You will be emailed a link to enable you to continue completing the survey from the point at which the survey was last saved. Once a question has been answered, you cannot go back to it.

  • The survey will be sent to the NBCS programme team within MBIE once all the questions have been completed and you have clicked the Submit button, which is at the end of the survey.

  • We estimate that it will take approximately 1 hour to complete the questionnaire. The survey may be completed any time between 14-30 April 2014

Your survey responses are strictly confidential. If you have any questions about this survey, you can contact the NBCS programme at: [email protected]. A member of the team will reply by email or phone call to your query.

Thank you very much for your time in completing this survey. Please start the survey now by clicking on the Continue button below.
 
 
* Please enter your company or BCA name:
   
 
 
 
* Name of respondent:
   
 
 
Receiving Building Consent Applications
 
1. For the 2013 calendar year, what is the total number of building consent applications received in each category where the value of the work was under $5,000?

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):   Multi-storey buildings and/or multi-use buildings


Total applications received
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
 
* 2. What percentage of all applications are lodged with the BCA via the following methods?
In person (drop off or meeting)
On line application system
Post
Email
Fax
0
Values must add up to 100
 
 
 
* 3. Are physical documents scanned for integrating with or storing in your IT system prior to a technical assessment?
 
Yes
 
No
 
 
* 4. On average, how much time is spent physically scanning a building consent application prior to a technical assessment? Please specify the time in minutes.
   minutes
 
 
 
* 5. Are physical documents scanned for integrating with or storing in your IT systems at any stage after a technical assessment has been performed?
 
Yes
 
No
 
 
* 6. On average, how much time is spent physically scanning a building consent application after a technical assessment? Please specify the time in minutes.
   minutes
 
 
 
* 7. Once an application has been accepted, how is the information usually made available for use by others, i.e. TA staff, planners, other council staff or third parties? Please selection the options that apply
 
Hard copy
 
Email
 
Access via the BCA's IT system
 
USB or CD Rom
 
Dropbox
 
Other (please specify)
 

 
 
 
* 8. Does your BCA offer different levels of service which would result in a faster processing time for some applicants?
 
Yes
 
No
 
 
* 9. Which of the following statements describes the basis on which faster processing is made available? Select all the options that apply.
 
Applicants can pay a fee to reduce the processing time.
 
Processing times are aligned to the complexity of the building work in the application, eg low value / low risk applications are processed in faster timeframes.
 
Applications for specific clients or client groups are processed faster than others.
 
Other (please specify)

 
 
 
* 10. What percentage of building consent applications do not meet the requirements of section 45 of the Building Act 2004 at the time of lodgement?
 
less than 20%
 
21 – 40%
 
41 – 60%
 
61 - 80%
 
more than 80%
 
 
 
* 11. From the time an application is lodged with the BCA, what is the turnaround time for completing the assessment under section 45 of the Building Act 2004?
 
There is no particular timeframe that we work to.
 
Generally, the checks are performed on the day the application is lodged.
 
Checks must be completed within a defined timeframe from the time the application is lodged.
 
 
* 12. What is the turnaround timeframe for completing the assessment?
   Working days
 
 
 
* 13. When do you conduct a quality check of the documentation provided in the application to enable technical assessment under section 48 of the Building Act 2004?
 
When the application has been lodged
 
As part of the technical review
 
Other (please specify)
 
 
 
* 14. Do you notify the applicant of their application status at any time while a decision is pending on the building consent application?
 
Yes - always
 
Yes - if the applicant requests to be updated
 
Yes - the applicant can access information online about the progress of their application
 
Yes - if the BCA makes a request for more information
 
No
 
 
Technical Assessment
 
 
15. On average, what is the total effort spent to complete an assessment under section 48 of the Building Act 2004. Please consider all parts of the process in your response, e.g. follow up calls, generating RFIs, preparing consent documentation, peer review.

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):   Multi-storey buildings and/or multi-use buildings
<2 hours 2-5 hours 6-10 hours 11-15 hours 16+ hours Not applicable
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
16. Does the total effort spent to process amendments to an existing building consent typically take more or less time when compared to processing a new building consent for the same building category?

Use the following definitions as a guide to classification:

Residential (simple):      E2 risk matrix 1-12
Residential (complex):   E2 risk matrix >12
Commercial (simple):     Internal fitouts and single storey commercial buildings
Commercial (complex):  Multi-storey buildings and/or multi-use buildings

More time Less time Not applicable
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
17. Does the total effort spent to process a building consent for alterations to an existing building take more or less time when compared to processing a building consent for a new building in the same building category?

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):    Multi-storey buildings and/or multi-use buildings
More time Less time Not applicable
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
18. Typically, how much elapsed time occurs for each type of application, i.e. the time from acceptance under section 45 of the Building Act 2004 to making a decision on the consent application, including the time waiting for responses to RFIs?

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):      E2 risk matrix >12
Commercial (simple):        Internal fitouts and single storey commercial buildings
Commercial (complex):    Multi-storey buildings and/or multi-use buildings

0-5 working days 6-10 working days 11-15 working days 16-20 working days 21-30 working days >30 working days
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
 
* 19. Which of the following methods does your BCA use to assess the competency of technical building control staff ?
 
Competency specifications as defined in the National Competency Assessment System
 
A hybrid of competency specifications as defined in the National Competency Assessment System and some developed by the BCA
 
Competency specifications developed by the BCA
 
 
 
* 20. Which of the following methods does your BCA use to categorise building consent applications?
 
Building categorisation criteria as defined in the National Competency Assessment System
 
A hybrid of the building categorisation criteria as defined in the National Competency Assessment System and some developed by the BCA
 
Only building categorisation criteria developed by the BCA
 
Only building complexity criteria developed by the BCA
 
Combination of building categorisation and complexity criteria developed by the BCA
 
Other (please specify)
 
 
 
 
* 21. Under what circumstances is a building consent application peer reviewed (internal or external)? Select all options that apply.
 
None – peer reviews are not required
 
The competency of the person doing the work is developing
 
Project complexity warrants peer review
 
Our policy requires a percentage applications to be reviewed
 
Random auditing
 
Other (please specify)
 

 
 
* 22. Specify the percentage of applications subject to peer review:
   %
 
 
 
* 23. How many random audits are performed annually?
   
 
 
24. What percentage of consent applications in each building category would require intermal or external peer review before a final decision is made on the appplication? e.g if all consent applications for Commercial (complex) are peer reviewed, enter "100"

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):    Multi-storey buildings and/or multi-use building


% applications peer reviewed
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
25. For the 2013 calendar year, what is the total number of building consent applications that were refused by your BCA?. Include applications that were withdrawn or cancelled at the Applicant's request.

Use the following definitions as a guide to classification:

Residential (simple):      E2 risk matrix 1-12
Residential (complex):   E2 risk matrix >12
Commercial (simple):     Internal fitouts and single storey commercial buildings
Commercial (complex):  Multi-storey buildings and/or multi-use buildings

Total number of applications refused
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
26. Of the applications that were refused in the 2013 calendar year, how many of these were withdrawn or cancelled at the Applicant's request?

Use the following definitions as a guide to classification:

Residential (simple):       E2 risk matrix 1-12
Residential (complex):    E2 risk matrix >12
Commercial (simple):      Internal fitouts and single storey commercial buildings
Commercial (complex):   Multi-storey buildings and/or multi-use buildings




Total applications withdrawn or cancelled
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
Inspections
 
 
27. What is the average number inspections carried out for building work in each category, including final inspection for a Code Compliance Certificate.

Use the following definitions as a guide to classification:

Residential (simple):      E2 risk matrix 1-12
Residential (complex):   E2 risk matrix >12
Commercial (simple):     Internal fitouts and single storey commercial buildings
Commercial (complex):  Multi-storey buildings and/or multi-use buildings

Number of inspections
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
 
* 28. Does your BCA restrict the days it has available for inspections, e.g inspections can only be booked to certain days?
 
Yes
 
No
 
 
* 29. Why do you restrict the days that are available for inspection?
   
 
 
 
* 30. Approximately, what percentage of building inspections are requested using the following methods?
Phone
Email
Online booking system including Smartphone app
0
Values must add up to 100
 
 
 
* 31. Which of the following do you use for capturing the results of inspections?
 
Building inspection software that can be extended to mobile devices such as tablets, smartphones or laptops.
 
Physical checklists or template reports. Some data entry to other BCA systems may be required using information from these sources or the documents may be scanned and stored with other consent documentation.
 
 
* 32. Is the information captured for inspections fully integrated or synchronised with other BCA information systems?
 
Yes
 
No
 
 
33. For the 2013 calendar year, what was the average total cost to a customer for obtaining a building consent and certificate of code compliance, excluding building levies and development contribution?

Use the following definitions as a guide to classification:

Residential (simple):      E2 risk matrix 1-12
Residential (complex):   E2 risk matrix >12
Commercial (simple):     Fitouts and single storey commercial buildings
Commercial (complex):  Multi-storey buildings and/or multi-use buildings
Average cost
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
Issuing Code Of Compliance (CCC)
 
 
* 34. What percentage of Certificates of Code of Compliance are provided to customers via the following methods?
Pick up in person
Downloaded via the online application system
Post or courier
Email
At final inspection
Fax
0
Values must add up to 100
 
 
 
* 35. What percentage of Code of Compliance applications received do not meet the requirements of section 92 of the Building Act 2004 at the time of applying?
 
Less than 20%
 
21 – 40%
 
41 – 60%
 
61 - 80%
 
More than 80%
 
 
36. Typically, how much time would be spent on processing a CCC application under section 92 of the Building Act 2004 for each type of application?

Note: Include time spent on gathering more information, following up with applicant, etc

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):    Multi-storey buildings and/or multi-use buildings

<2 hours 2-5 hours 6-10 hours 11+ hours
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
37. For the 2013 calendar year, how many applications for CCC were refused under section 95A of the Building Act 2004.

Use the following definitions as a guide to classification:

Residential (simple):        E2 risk matrix 1-12
Residential (complex):     E2 risk matrix >12
Commercial (simple):       Internal fitouts and single storey commercial buildings
Commercial (complex):    Multi-storey buildings and/or multi-use buildings

Total number of CCC applications refused
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
 
 
38. Typically, how much elapsed time (in working days) occurs for each type of CCC application, i.e the time from acceptance under section 93 of the Building Act 2004 to making a decision on the consent application, including the time waiting for responses to RFIs?

Use the following definitions as a guide to classification:

Residential (simple):       E2 risk matrix 1-12
Residential (complex):    E2 risk matrix >12
Commercial (simple):     Internal fitouts and single storey commercial buildings
Commercial (complex):  Multi-storey buildings and/or multi-use buildings
0-5 working days 6-10 working days 11-15 working days 16-20 working days 21-30 working days > 30 working days
* Residential (simple)
* Residential (complex)
* Commercial (simple)
* Commercial (complex)
To stop and continue the survey later, click the Save and continue button. Last date for submission: 30 April.