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  2. 2013
  3. June
  4. B
  5. Banking Services Customer Survey
0%
Exit Survey
 
 
What is your gender?
 
Male
 
Female
 
 
 
How old are you?
 
18-29
 
30-39
 
40-49
 
50-59
 
60+
 
 
 
What is your occupation?
 
Students
 
Office worker
 
Self-employment
 
Retired
 
Others_______________
 
 
 
How much annual income do you have?
 
Less than €10,000
 
€10,000 to €20,000
 
€20,000 to €30,000
 
€30,000 to €40,000
 
More than €40,000
 
 
 
How many bank account do you have?
 
I don't have any bank account.
 
One
 
Two
 
Three
 
More than three
 
 
 
If you have a bank account, from which Dutch bank's account you are holding now? (Multiple choice)
 
ING
 
Rabobank
 
ABN.AMRO
 
Other banks

 
 
 
What types of bank accounts you are holding now? (Multiple choice)
 
Current account (Payment account)
 
Saving account
 
Time Deposit account

 
 
 
What banking services do you used most frequently? (Multiple choice)
 
Money Deposit & Withdraw
 
Saving & Time Deposit
 
Money Transfer & Remittance
 
Payment
 
Foreign Exchange Trading
 
Financial Consultant
 
Insurance
 
Mortgage/Loan
 
Investment
 
Pension
 
Others_______________

 
 
 
Which service channel that offered by your bank do you used most frequently?
 
Branch (Counter)
 
Online Banking
 
Mobile Banking
 
Telephone
 
E-mail
 
Others_____________
 
 
 
What is the most important concern when you choosing a bank?
 
Brand of a bank
 
Service of a bank
 
Financial products of a bank
 
Others__________________