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Surveys
2015
March
B
Banking Perceptions Survey
Banking Perceptions Survey
0%
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What is your age?
18-20
21-22
23-25
26-30
31-39
>40
Occupational Status
Student
Employed
Unemployed
If Student, are you attending:
Full time in graduate school
Part time in graduate school
Full time at a four year undergraduate college/university
Part time at a four year undergraduate college/university
Full time at a two year undergraduate college/university
Part time at a two year undergraduate college/university
High school or equivalent
Do you have a bank account?
Checking
Savings
Money Market
401K
Other
When I interact with my bank, my preferred method is (check all that apply):
Calling the bank's 1-800 number
Calling a local branch
Live chat through website
Writing an email
Tweeting to the bank
Posting to the bank's Facebook page
Other
What, if any, types of online payment methods do you use at least 1x/month? (click all that apply)
Online payment through bank
PayPal
Apple Pay
Google Wallet
WePay
2Checkout
Authorize.net
Skrill
Chase QuickPay
Intuit
ProPay
Dwolla
Stripe
Other
Are you comfortable with the idea of using a digital currency?
Yes
No
I'm not sure what a digital currency is
Please select the most appropriate response to the following statements:
Strongly Disagree
Somewhat Disagree
Agree
Strongly Agree
My bank has my best interest in mind
My bank offers products and service relevant to my stage in life
My bank makes banking convenient for me
My bank makes my financial situation easy to understand
My bank cares about my future
I feel comfortable asking my bank questions about my finances
Face to face banking through brick and mortar is important to me
What do you find to be the greatest convenience to you provided by your bank?
What do you find to be the greatest inconvenience to you when it comes to your bank?
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