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  1. Surveys
  2. 2017
  3. March
  4. B
  5. Banking-Consumer Perception
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Questions marked with a * are required Exit Survey
 
 
* Do you have a bank account?
 
 
 
If yes, with which bank/banks do you have an account ?
   
 
 
 
* Which bank is your preferred bank?
   
 
 
 
* As a matter of choice, with which type of bank do you prefer to deal with?         
 
Public
 
Private

 
 
 
* How many times do you use banking services?
 
Almost daily
 
Once a week, at the most
 
Only when I receive my salary / to check my balance
 
Others

 
 
 
* Do you prefer offline or on-line services?
 
On-line
 
Offline
 
Either ways works best for me

 
 
Which attribute of your bank do you value the most?

 
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Quality of service
* Trust
* Technology used
* Vast network of ATM’s
* Location
* Safety of transactions
* Reliability
* Overall experience with bank
 
 
Rate your feedback on your experience with most preferred bank?

 
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Does your bank have a good reputation?
* Do you have to wait in long queues?
* Are the number of branches approachable?
* Are the services offered at par with other banks?
* Does your bank show sincere interest in solving your problems?
* Does your bank provides most competitive rate of interest on loans and deposits?
* Are you content with the working style of your bank?
* How is your overall experience with bank?
 
 
 
* What other facilities does your bank provides ? (tick all applicable)
 
De - MAT
 
Multi city / Payable at par (PAP) cheque facility
 
Anywhere banking facility
 
Locker facility
 
Phone banking facility
 
Internet banking facilty
 
Customized cards / " your choice a/c number".
 
Credit / Debit card
 
Others

 
 
 
Any other feedback