This free survey is powered by
Create a Survey
Surveys
2013
September
B
Bank West
Bank West
Bankwest Partnership Manager Performance Feedback Study
0%
Exit Survey
Dear [INSERT PARTNERSHIP MANAGER NAME],
Bankwest is committed to providing the best possible service to our mortgage broking partners. To this end, our Partnership Managers play an important role in supporting and servicing your needs on behalf of Bankwest. In our efforts to continually improve our support and service to you, we would greatly appreciate your feedback about the performance of your Bankwest Partnership Manager.
Your valued feedback is sought via a short survey which will take no more than a few minutes to complete.
You can start or continue to respond to the survey by clicking on the link below.
Thanking you in anticipation.
Ian Rakhit
Head of Specialist Banking
BankWest
Beaton is a member of AMSRO (Association of Market and Social Research Organisations) and hence abides by the Market and Social Research Privacy Principles. Beaton complies with the ICC/ESOMAR International Code of Marketing and Social Research Practice. All responses are strictly confidential and will only be reported in aggregate form. Click here to view the privacy policy of Beaton, http://www.beatonglobal.com/privacy_research.htm. If you experience any difficulties or would like further information, please contact Beaton via email (
[email protected]
).
*
Can I please confirm your name?
*
And broker code?
*
And which aggregator / franchise group are you authourised?
AAA Mortgage Solutions
Advantedge Financial Services Pty Ltd
AMAG
Astute Financial Management Pty Ltd
Auspak Financial Services
Aussie
Australian Commercial Finance Group Pty Ltd
Australian Finance Group Limited
Australian Loan Company Ltd
Australian Mortgage Brokers Pty Ltd
Ballast Finance Pty Ltd
Bernie Lewis Home Loans Pty Ltd
Buyers Choice Home Loan Advisory Service Pty Ltd
Choice Aggregation Services
Citiwide Mortgage Services
ClubFS Pty Ltd
Connective OSN Pty Ltd
CrediFlex Group Pty Ltd
Elders Home Loans
eChoice Pty Ltd
Elders Home Loans
Fasttrack Finance Group Pty Ltd
Finance & Systems Technology Pty Ltd
Financial Services Partners Pty Ltd
finconnect Australia Pty Ltd
Finsure Finance & Insurance Pty Ltd
First Chartered Capital Operations Pty Ltd
Firstfolio Aggregation Pty Ltd
GMS Group (QLD) Pty Ltd T/as Sample And Partners
GMS Group (VIC) Pty Ltd T/as Sample And Partners
L J Hooker Financial Services Pty Ltd
Lawform Financial Services Group
Liberty Network Services Pty Ltd
Licensed Finance Brokers of Australia Pty Ltd
Loan Market Group Pty Ltd
Loankit
Loans Today
Millennium 3 Mortgage Platform Services Pty Ltd
Mortgage Choice Limited
Mortgage House Pty Limited
Mortgage Loans Australia Pty Ltd
Mortgage Point
National Brokers Group Pty Limited
National Finance & Trading Group Pty Ltd
National Lending Group Pty Ltd
National Mortgage Brokers Pty Ltd
NewCo Financial Services Pty Limited
Niche Professional Services Pty Ltd
Outsource Financial Pty Ltd
PLAN Australia
Professional Lending Lenders Pty Ltd
Sample and Partners
Smartline Personal Mortgage Advisers
Specialist Mortgage
The Mortgage Professionals
Vow Financial Group Pty Ltd
Vow Financial Pty Ltd
None
Don’t know / Can’t recall
Other
Thinking about the performance of your Bankwest Partnership Manager over the last three months, how would you rate their performance for each of the following areas? Please provide your rating using a 0-10 scale, where 0 is poor and 10 is excellent.
Poor
Excellent
0
1
2
3
4
5
6
7
8
9
10
N/A
*
Partnership Manager Responsiveness
- PM responds to questions or queries in a timely manner
*
Partnership Manager Product Knowledge
- PM knowledge of the range of mortgage products available
*
Partnership Manager Pro-Activeness
- Proactive advice and support offered by PM to help identify opportunities to generate more business
*
Partnership Manager Training Support
- PM support and assistance in training brokers about available products and technical details
*
Partnership Manager ‘Going the Extra Mile’
- PM going the extra mile or making the extra effort to get things done
*
Partnership Manager Relationship
– Ability of the PM to build a valued relationship with you
*
Partnership Manager Personal Visit Value
– Provides useful and valuable support through face to face meetings
*
Partnership Manager Personal Visit Frequency
– The frequency of face to face visits from my PM meets my requirements/expectations
And how would you rate the overall performance of your Bankwest Partnership Manager? Please rate your score on a scale of 0-10, where 0 is poor and 10 is excellent.
Poor
Excellent
0
1
2
3
4
5
6
7
8
9
N/A
10
*
Overall satisfaction with your Partnership Manager
And how likely are you to recommend your Bankwest Partnership Manager to your colleagues? Please rate your score on a scale of 0-10, where 0 is extremely unlikely and 10 is extremely likely.
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
N/A
*
Likelihood of recommending Partnership Manager to colleagues
In which state or territory are you located?
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Outside Australia
Are you...?
Male
Female
This survey is being conducted by Beaton Research and Consulting on behalf of Bankwest. All responses are strictly confidential and will only be reported in aggregate form. Click here to read Beaton’s privacy policy click here http://www.beatonglobal.com/privacy_research.htm. If you have questions regarding this research, please email Carla Rizzo at Bankwest clicking here:
support
. The Bankwest Partnership Manager Performance Feedback survey is subject to copyright by Beaton 2013.
Loading...
close
Loading...
Close
qprun1.questionpro.net