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Surveys
2008
April
B
Bank Survey
Bank Survey
At SHOWTIME, we appreciate the hard work our employees contribute to the company and we strive to provide a better workplace.
We are currently reviewing our banking arrangements with HSBC in order to provide our staff with an improved banking experience. In order to do this we would like to understand your banking needs better.
Voice your opinion. Please take a few minutes to answer this short survey.
Q1. Your Department:
-- Select --
Advertising Sales
Anti-Piracy
Arabic Production
Broadcast Engineering
Contact Centres
Corporate
Customer Operations
Customer Retention
Direct Sales
Facilities
IT
Finance
Human Resources
Indirect Sales
Information Services
Legal
Marketing
Network Operations (NOC)
New Business Development
Operations Management
Platform Engineering
Post Production
Programming
Sales Operations
Sports
Sports Production
Telesales
Q2. How many banks do you deal with in the UAE?
-- Select --
1
2
3
4
5+
Q3. How many bank accounts do you have in the UAE?
1
2
3
4
5+
Q4. Is HSBC currently your main bank?
Yes
No
Q5. Who is your main bank?
-- Select --
Dubai Islamic
Abudhabi Islamic Bank
Mashreq Bank
Citi Bank
National Bank of Dubai
First Gulf Bank
Dubai Commercial Bank
Abudhabi Commercial Bank
Emirates International Bank
Lloyds TSB Bank
Ras Al Khaimah Bank (RAK Bank)
Other Islamic Banks
Other Western Banks
Other Banks
Q6. How would you rate your bank?
Very Good
Good
Fair
Poor
Q7. Have you had any problems with your bank?
Yes
No
Q8. Please tell us about your problems
Administration too slow
Credit Card handling
Transfer issues
Credit Committee Refusal
High fees / rates / lack of flexibility
Cheque problems
No Islamic products
No Sharia compliant services
ATM availability / problems
Internet banking issues
Phone banking issues
Branch locations
Customer representative competence
Financial services poor
Trading capabilities (stock exchange)
Financial Advisors
Car loans
Mortgage
Other loans
Insurance coverage
Overdraft facilities
Multi currency accounts
Other
Q9. Which other bank would you prefer to deal with?
-- Select --
Dubai Islamic
Abudhabi Islamic Bank
Mashreq Bank
HSBC
Citi Bank
National Bank of Dubai
First Gulf Bank
Dubai Commercial Bank
Abudhabi Commercial Bank
Emirates International Bank
Lloyds TSB Bank
Ras Al Khaimah Bank (RAK Bank)
Other Islamic Banks
Other Western Banks
Other Banks
Q10. What are the main reasons for choosing the above bank?
Administration
Credit Card handling
Transfer
General Service
Low fees / rates
Islamic products
Sharia compliant services
Cheque
ATM availability
Internet banking
Phone banking
Branch locations
Customer representative competence
Financial services
Trading capabilities
Financial Advisors
Insurance
Overdraft facilities
Multi currency accounts
Debit card
Credit Card Questions
Q11. Are you aware that HSBC offer some benefits to Showtime staff?
Yes
No
Q12. What benefits would you like HSBC to offer Showtime staff?
Rebated rates
Air miles
Fee waiver on transfers, cards etc.
Credit limit extended
Closer Branch locations
Exchange rates
Premier grading to all
Debit Card
Other
Q13. Have you any other comments you would like to make about your banking arrangements?
Q14. Do you have a credit card with your bank?
Yes
No
Q15. How satisfied are you with your credit card arrangements?
Very satisfied
Satisfied
Not satisfied
Q16. Briefly what problems have you had?
Q17. How many UAE credit cards do you have?
-- Select --
1
2
3
4
5+
Q18. Any other comments?
Please contact
[email protected]
if you have any questions regarding this survey.
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