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Back Country Paintball - Customer Satisfaction Survey
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Hello:

You are invited to participate in a survey for Back Country Paintball. In this survey user groups will be asked to complete a questionaire about your experience and overall impression of the business. It will take approximately 5-10 minutes to complete.

Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

If you have questions at any time about the survey or the procedures, you may contact Redhead Media Solutions Inc. -
[email protected]
 
 
 
 
ABOUT YOU
 
 
 
What country are you from?
 
Canada
 
United Sates
 
Other
 
 
 
 
Please select the state you live in.
 
 
* Please enter a valid postal code (format A1A 1A1)
 
 
 
Are you male or female?
 
Male
 
Female
 
 
 
We're you a group leader (such as a parent or event organizer), part of a group or an individual?
 
Group Leader
 
Part of Group
 
Individual
 
Don't remember
 
 
 
What is your relationship to the rest of your group?
 
Participant
 
Parent/Guardian
 
Camp/Group Leader
 
Social Convener
 
Other
 
 
 
 
How many people were in your group?
 
4-6
 
7-10
 
11-20
 
>20
 
 
 
How many males were in your group?
   
How many females were in your group?
   
 
 
 
What was the general age group of your party?
 
10-16
 
17-23
 
24-32
 
> 33
 
Other
 
 
 
 
PRE GAME
 
 
 
Have you been to Back Country Paintball prior to your most recent visit?
 
Yes
 
No
 
I can't remember
 
 
 
How did you hear about Back Country Paintball?
 
Print
 
Radio
 
Website
 
Facebook
 
Twitter
 
Instagram
 
Search Engine
 
Word of mouth
 
Other
 
 
 
 
Have you accessed our Website or Social Media pages (Facebook, Twitter, etc.)?
 
Yes
 
No
 
 
How would you rate the following:
Unacceptable Fair Good Very Good Excellent N/A
Twitter
Website
Instagram
Facebook
YouTube
 
 
 
During your visit, did you or your group play Paintball, Laser tag or both?
 
Paintball
 
Laser Tag
 
Both Paintball & Laser Tag
 
 
 
Woud you describe yourself or your group as...
 
Frequent paintball player(s) (weekly)
 
Semi-frequent paintball player(s) (a couple times per month)
 
Infrequent paintball player(s) (now and then)
 
Rookie paintball player(s) (first time)
 
 
 
Woud you describe yourself or your group as...
 
Frequent laser tag player(s) (weekly)
 
Semi-frequent laser tag player(s) (a couple times per month)
 
Infrequent laser tag player(s) (now and then)
 
Rookie laster tag player(s) (first time)
 
 
 
GAME TIME
 
 
 
Please rate the following statements for accuracy:
 
 
 
When you arrived at Back Country Paintball you were greeted in a courteous and professional manner.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
You received the necessary assistance and guidance to start play in a timely fashion.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
The rules of play were discussed and all your questions were answered before you entered the field of play.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
There was variety in the games played and our group remained engaged and entertained.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
The Field Marshall worked to ensure our expectations were met.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
You received good value for the money spent.
 
Disagree
 
Somewhat disagree
 
Neither agree nor disagree
 
Somewhat agree
 
Agree
 
 
 
POST GAME
 
 
 
Please rank our fields in order (1 through 4) of preference and enjoyability (1= highest, 4=lowest).
Shadowlands (Forest)
Sniper's Alley (Ambulance)
Showdown Creek (Western Town)
Speedball
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Quality of play
Friendly/Knowledgable Staff
Pro Shop Services
Registration
Pricing
 
 
 
What would entice you or your friends to come back and play at Back Country Paintball (select all that apply):
 
Special Events
 
Day Camp
 
Price
 
Fields
 
Coupons
 
Weather
 
Customer Service
 
Equipment
 
Other
 

 
 
 
How do we rate in comparison to other fields that you have played at?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Not applicable/Don't know
 
 
 
How does our service quality compare to services offered by our competitors?
 
Much better
 
Slightly better
 
About the same
 
Slightly worse
 
Much worse
 
 
 
How likely are you to return to Back Country Paintball?
«Very UnlikelyVery Likely»
012345678910
 
 
 
How likely are you to recommend Back Country Paintball to family, friends or colleagues?
«Very UnlikelyVery Likely»
012345678910
 
 
 
Please provide any other comments or suggestions:
   
 
 
 
Would you like a member of Back Country Paintball's senior management to contact you to discuss the results of this survey and/or other concerns?
 
Yes
 
No
 
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