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  1. Surveys
  2. 2016
  3. October
  4. A
  5. AYA Bank Customer Service Survey
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Exit Survey
 
 
Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Dear Valued Customer,

Please take a moment to tell us about our service. Your feedback will help us evaluate our performance so that we can serve you better in the future. Just fill in this Performance Evaluation Form.

In this survey, approximately 500 AYA customers will be asked to complete a survey that asks questions about AYA Customer Service. It will take approximately 2-3 minutes to complete the questionnaire. Your participation in this study is completely voluntary.

It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. 

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Waiting time before you are served
 
Poor (More than 10 minutes)
 
Fair (8 - 10 minutes)
 
Good (5 - 8 minutes)
 
Excellent (Less than 5 minutes)
 
 
 
* Processing time for your transaction
 
Poor (More than 10 minutes)
 
Fair (8 to 10 minutes)
 
Good (5 to 8 minutes)
 
Excellent (Less than 5 minutes)
 
 
 
* Staff greeting and making you feel welcomed
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
* Listening and understanding what you need
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
* Attending to your transaction efficiently with urgency
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
Staff explaining completely and clearly
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
* Staff expressing appreciation (eg: saying Thank you)
 
Poor
 
Fair
 
Good
 
Excellent
 
 
 
* Overall how satisfied are you with our service?
 
Poor
 
Fair
 
Good
 
Excellent