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Surveys
2013
March
A
Axion Feedback
Axion Feedback
Axion Consulting Customer Satisfaction Survey
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Company Name
Company Location
Company Sector
Employee Name
Job Title
Employee Contact
What were your reasons for working with Axion Consulting? (Select all that apply)
Previously worked with Axion
Company reputation
Company experience
Project cost
Other
Which service(s) did Axion Consulting provide? (Select all that apply)
MRF services
Collection services
Business planning
Process development
Energy from waste
Carbon metrics
Laboratory testing
Report writing
Event support
Other
How satisfied were you with project development:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Project planning
Communication in planning
Timescale of planning
How satisfied were you with the following aspects of project delivery?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Quality of work
Length
Consistency
Processibility
Value for money
Speed of delivery
How satisfied were you with project management?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How satisfied were you with Axion Consulting staff members during project completion:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Courtesy and friendliness
Availability
Reliability
Responsiveness to enquiries
Complaint resolution
Would you use Axion Consulting again?
Yes
No
If no, why?
Would you recommend Axion Consulting to others?
Yes
No
If no, why?
Do you have any further comments/suggestions regarding the services provided by Axion Consulting?
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