Aviva - Life Insurance Survey

Hello:
As part of Customer Retention Team at Aviva, we are doing a project aimed at further enhancing the efficiency of surrender stall & policy enforcement processes.

In this regard, it is important that we also take views of our stakeholders & customers. Hence, kindly support us in this endeavor by participating in this very small survey.

Your views will tremendously help us in better performance & service delivery.

Sincere Thanks for Your Support.

* What is your age?

* What is your gender?

Male

Female

* What is your education level?

Metric

Graduation

Post Graduation

Other

* What is your profession?

* Customers will prefer online facilities of Digital Signature and e-Forms instead of visiting the Insurance Branches for signing an submitting forms?

* Customers will prefer submitting the forms online rather then signing and sending the forms through post/courier?

* Customers prefer the insurance companies to call them periodically asking of any issues rather than calling only when the premium payments are due?

* In case the issues of customers are not handled properly by Customer Care, the customers prefer that some senior employee of Company proactively calls them to understand & resolve their issues?

* Customers prefer to make prior appointment for their Company branch visit through a mobile app, rather than coming and waiting at the branch?