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Dear Retailer [insert retailer name], As a main tobacco supplier to your business we highly value our relationship with the tobacco trade and want to ensure that we continue to meet and hopefully exceed your expectations. As part of our ongoing commitment to provide outstanding support and service to the tobacco trade we ask that you complete our survey and as a thank you, you will receive a gift card worth XXX. Please be assured of confidentiality as none of your responses will be identified back to you, and the results will be reported in aggregate form. Please click on the link below and complete the survey by the xx of xx. Thank you very much in advance for your participation. Sincerely, XXX Research Agency xxx
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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Which of the following best describes your position within the store? |
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In what state is your storel located? |
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Where in South Australia? |
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Where in Western Australia? |
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Please select your age range? |
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Which of the following best matches the business type you work in? |
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In the last month have you been visited by a Tobacco sales representative from any, some or all of the three large tobacco companies (BATA, ITA & PML)? Note: BATA Brands e.g. Winfield, Rothmans. ITA Brands e.g. JPS, Horizon. PML Brands e.g. Peter Jackson, Bond Street. |
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Which of the following best reflects how you see the role of the Tobacco category in your business? |
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Do you personally use any the tobacco companies Online Portals for…? (select all that apply) |
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Thinking about your experience with the tobacco suppliers you work with, how important to you is each of the statements below.
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How would you rate BATA overall on each of the statements below?
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Visits me regularly enough to meet my needs |
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Proactively identifies issues and provides solutions |
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Has an easy ordering process |
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Has knowledge of my business (local area, customer type and store type) |
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Has reasonable payment terms (no direct debit) |
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Has effective incentives/programs to support my business goals |
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Is willing to accept returns on mistakes made |
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Provides information on products in brochure form / cheat sheets |
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Recognises that making profit is important to me |
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Can provide information and education in my preferred language |
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Has an effective sales rep that gives specials |
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Provides useful information for my business on New Product Launches (NPL) |
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Understands my business |
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Assists me to achieve more profit in my business |
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Has rewards for all staff in the business (where permitted by state tobacco legislation) |
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Understands the challenges I face in my business and acts on them |
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Helps me solve problems quickly |
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Listens to my individual business needs |
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Is willing to swap damaged or old stock quickly |
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Provides reasonable rebates |
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Takes time to educate me on the latest product information |
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Knows what is most important to me and my business |
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Has sales reps that don’t change too often and knows my store |
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Recognizes when I need additional help |
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Takes time to know me and my business personally |
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Collaborates and works with me |
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Is respectful of my time when communicating with me |
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Provides me with useful information for my business |
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Does what they say they will do and is consistent |
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How would you rate ITA overall on each of the statements below?
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Takes time to educate me on the latest product information |
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Listens to my individual business needs |
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Provides reasonable rebates |
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Does what they say they will do and is consistent |
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Recognises that making profit is important to me |
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Is willing to accept returns on mistakes made |
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Helps me solve problems quickly |
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Has reasonable payment terms (no direct debit) |
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Has rewards for all staff in the business (where permitted by state tobacco legislation) |
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Has effective incentives/programs to support my business goals |
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Understands the challenges I face in my business and acts on them |
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Collaborates and works with me |
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Has knowledge of my business (local area, customer type and store type) |
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Is willing to swap damaged or old stock quickly |
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Knows what is most important to me and my business |
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Has an easy ordering process |
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Provides me with useful information for my business |
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Can provide information and education in my preferred language |
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Understands my business |
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Is respectful of my time when communicating with me |
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Proactively identifies issues and provides solutions |
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Has an effective sales rep that gives specials |
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Has sales reps that don’t change too often and knows my store |
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Provides useful information for my business on New Product Launches (NPL) |
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Recognizes when I need additional help |
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Visits me regularly enough to meet my needs |
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Provides information on products in brochure form / cheat sheets |
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Takes time to know me and my business personally |
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Assists me to achieve more profit in my business |
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How would you rate PML overall on each of the statements below?
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Understands my business |
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Has an easy ordering process |
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Provides information on products in brochure form / cheat sheets |
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Does what they say they will do and is consistent |
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Recognizes when I need additional help |
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Provides useful information for my business on New Product Launches (NPL) |
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Understands the challenges I face in my business and acts on them |
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Recognises that making profit is important to me |
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Takes time to know me and my business personally |
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Proactively identifies issues and provides solutions |
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Knows what is most important to me and my business |
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Takes time to educate me on the latest product information |
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Provides me with useful information for my business |
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Has an effective sales rep that gives specials |
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Has knowledge of my business (local area, customer type and store type) |
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Has effective incentives/programs to support my business goals |
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Assists me to achieve more profit in my business |
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Can provide information and education in my preferred language |
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Is willing to accept returns on mistakes made |
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Has sales reps that don’t change too often and knows my store |
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Provides reasonable rebates |
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Has reasonable payment terms (no direct debit) |
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Listens to my individual business needs |
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Helps me solve problems quickly |
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Is respectful of my time when communicating with me |
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Is willing to swap damaged or old stock quickly |
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Visits me regularly enough to meet my needs |
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Collaborates and works with me |
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Has rewards for all staff in the business (where permitted by state tobacco legislation) |
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Based on all the ratings you have just given, please rank the following three manufacturers? |
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Below are different events, activities and services that a tobacco supplier could potentially provide support with as part of it services to you and engagement with you.
How valuable to you is each of the elements below in assisting you to manage work or personal/family aspects of your life. Some aspects also relate to events a tobacco supplier may recognise you with.
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How long have you been in tobacco retailing in Australia? |
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Which of the following best describes your situation? |
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Is the business you work in? |
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Were you born in Australia? |
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How long have you been living in Australia? |
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Is English your primary language? |
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Do you speak other languages fluently? |
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What is the main language you speak fluently? |
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