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Hello:
You are invited to participate in our survey AT&T Mobility survey. In this survey, approximately 10 people will be asked to complete a survey that asks questions about their level of service received in their recent transaction. It will take approximately ten minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Brandon Reed by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
How often do you stop into an AT&T Mobility store?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
 
 
What did you go into the store for on your last visit?
 
Service Issue
 
Phone Issue
 
Upgrade/New Activation
 
Accessory Purchase
 
Other
 
 
 
Describe how friendly your associate was through the entire sales process.
   
 
 
 
Did you consultant answer all of your questions?
 
Yes
 
No
 
Partially
 
 
 
Would you recommend AT&T to a friend or family member?
 
Yes
 
No
 
Maybe
 
 
 
Was the store you visited a corporate store or an authorized retailer?
 
Corporate
 
Authorized Retailer
 
Not Sure
 
 
 
Rate the entire experience from 1-10. 10 being the best and 1 being the worst.
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
Do you plan on visiting this store again?
 
Yes
 
No
 
 
 
Do you feel the associates are well-trained and understand your needs?
 
Yes
 
No
 
Other
 
 
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