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Surveys
2014
May
A
AT&T Mobility Authorized Retailer Survey
AT&T Mobility Authorized Retailer Survey
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Hello:
You are invited to participate in our survey AT&T Mobility survey. In this survey, approximately 10 people will be asked to complete a survey that asks questions about their level of service received in their recent transaction. It will take approximately ten minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Brandon Reed by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
How often do you stop into an AT&T Mobility store?
Daily
Weekly
Monthly
Quarterly
What did you go into the store for on your last visit?
Service Issue
Phone Issue
Upgrade/New Activation
Accessory Purchase
Other
Describe how friendly your associate was through the entire sales process.
Did you consultant answer all of your questions?
Yes
No
Partially
Would you recommend AT&T to a friend or family member?
Yes
No
Maybe
Was the store you visited a corporate store or an authorized retailer?
Corporate
Authorized Retailer
Not Sure
Rate the entire experience from 1-10. 10 being the best and 1 being the worst.
1
2
3
4
5
6
7
8
9
10
Do you plan on visiting this store again?
Yes
No
Do you feel the associates are well-trained and understand your needs?
Yes
No
Other
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