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| Which of the following best describes your role or organization? |
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| Which of the following best describes your organization? |
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| In what state is your organization located? |
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Have you had a customer or technical support interaction of any kind with anyone from Adams Rite, HES, or Securitron within the last 6 months?
(Note: ‘Interaction’ means any communication via telephone, email, or in person with someone from the customer or technical support team of Adams Rite, HES, or Securitron). |
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| Which manufacturer's customer or technical support staff did you interact with in the last 6 months? (Choose all that apply) |
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| In total, approximately how many times have you interacted with Adams Rite, HES, or Securitron support in the last 6 months? |
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| In what ways have you interacted with Adams Rite, HES, or Securitron customer or technical support in the past 6 months? (Choose all that apply) |
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| Over the past 6 months, which of the following describes the reason, or reasons, for contacting Adams Rite, HES or Securitron support? (Choose all that apply) |
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We’d like to understand a little about what is most important to you regarding customer or technical support interactions in general. For the following five statements, please allocate a total of 100 points to what you think is important when it comes to customer or technical support interactions (i.e., the more important the statement is to you, the more points you allocate to it).
It is important that the support representative… |
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| | Values must add up to 100 |
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| When answering the following questions, please think in general terms about your interactions with Adams Rite, HES, or Securitron customer or technical support representatives over the past 6 months. |
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| On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied are you with...
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| What is the reason for giving this rating on their ability to understand your question without transferring or referring you to someone else? | | |
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| On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied are you with...
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| What is the reason for giving this rating on their promptness in resolving or addressing your issue or question? | | |
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| On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied are you with...
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| What is the reason for giving this rating on their courtesy? | | |
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| On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied are you with...
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| What is the reason for giving this rating on their professionalism? | | |
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| On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied are you with...
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| What is the reason for giving this rating on their overall product knowledge? | | |
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| Finally, on a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how would you rate...
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| If you could change one thing in order to improve your customer or technical support experience in general, what would it be? | | |
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| That's all! For completing this survey, you will be automatically entered into a random drawing for one of multiple $100 American Express gift cards. Please enter your email address so we can contact you should you be chosen. | | |
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