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  5. Aspire Lifestyles Client Survey

Aspire Lifestyles Client Survey

Aspire Lifestyles Client Survey
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Questions marked with an * are required Exit Survey
 
 
Client's Objectives
 
 
 
* 1. What are your top 3 objectives for your concierge/loyalty program for this coming year?
   
 
 
 
* 2. What are your top 3 objectives for your concierge/loyalty program for the next 3 years?
   
 
 
 
* 3. How important is Concierge to your overall loyalty strategy/offerings?
 
Most important part
 
Very important part
 
Equally as important as other components
 
Least important part
 
 
 
Aspire Product Suite
 
 
4. Are you aware of the full suite of Aspire services available to you? Please indicate knowledge of each current Aspire offering below by checking the appropriate box.
Yes No
* Concierge
* Benefit/offer development
* Experiences & experiential rewards
* Events administration (i.e. rsvp, etc.)
* Travel agency
* Rewards redemption & servicing
* E-newsletter for end customers
* Concierge website
* Mobile app
* Chat
* Airport services
* Medical/Travel assistance
* Destination Report for Travel
* I would like to learn more about Aspire’s full suite of services
 
 
 
Account Management
 
 
5. Please rate Aspire's account management on the following attributes (ranking 1-5 with 1 being low, 5 being high)
1 2 3 4 5
* Professionalism
* Innovation
* Proactivity
* Timeliness
* Marketing Support
* Responsiveness
* Flexibility
* Business Competency
* Technical Competency
* Ease of Working Relationship
* Project Planning & Execution
* Support in Executing on Client Priorities
 
 
 
Reporting
 
 
 
* 6. Is the information included in your monthly reporting meeting your business needs and objectives?
 
Yes
 
No
 
 
 
* 7. Is this reporting provided to you in a format that best meets your needs?
 
Yes
 
No
 
 
 
Concierge Service Delivery
 
 
 
* 8. Please rate how the concierge service delivery provided to your customers meets your business needs and expectations (ranking 1-5 with 1 being low, 5 being high).
 
1
 
2
 
3
 
4
 
5
 
 
 
9. Please rate how the concierge service delivery provided to your customers compares in relation to other providers of concierge service you may also work with or have access to (ranking 1-5 with 1 being low, 5 being high).
 
1
 
2
 
3
 
4
 
5
 
 
 
Innovation
 
 
 
* 10. Are there products/services in your innovation roadmap that you feel Aspire could support? If yes, what are they?
   
 
 
 
* 11. What other loyalty solutions do you need support on to drive your key business objectives?
   
 
 
 
Strengths & Opportunities
 
 
 
* 12. What do you feel are Aspire's key strengths? (Check those that apply):
 
Client management
 
Product development
 
Marketing support
 
Global capabilities
 
Concierge service delivery
 
Suite of partner offers & benefits
 
Innovation
 
Security/compliance
 
Flexibility
 
Reporting
 
Scope of service offering
 
Other
 

 
 
 
* 13. What do you think Aspire can improve on?
   
 
 
 
Additional Comments
 
 
 
* 14. Do you have any additional comments regarding Aspire or anything else related to our partnership?