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  5. Asiphe Bond : Customer Satisfaction Survey

Asiphe Bond : Customer Satisfaction Survey

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Exit Survey
 
 
Hello:

You are invited to participate in our survey. In this survey, approximately 50  people will be asked to complete a survey that asks questions about Asiphe Bond's Services. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Retselisitsoe Leballo at 051 430 7250 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you used Asiphe Bond' SERVICES?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of PRODUCTS/SERVICES
Understanding customers' needs
Sales staff
Client Visitations
 
 
Comment:
   
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend Asiphe Bond's PRODUCTS/SERVICES to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our SERVICES
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which category describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Which department do you represent?
 
Department of Health
 
Department of Agriculture
 
Department of Public Works
 
Department of Sports, Arts, Culture and Recreation
 
Department of Police Roads and Transport
 
Department of Tourism
 
Department of Education
 
Other