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2013
August
A
Ariana Network Services
Ariana Network Services
Dear Valued Subscriber,
Greetings from Ariana Network Services (ANS) your Internet Service Provider!
In our objective to continuously improve our services to our all of our valued clients, please help us serve you better by completing the below short questionnaire.
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Your Name
Company Name
How do you rate Ariana Network Services Internet connection (including speed, reliability, etc.)?
Fully meets the speed and reliability of my service plan
Meets service plan speed and reliability with few intermittent exceptions
Significant interruptions in service or failure to deliver committed speed
Very frequent service disruptions severely affecting network usability
Overall, how would you rate Ariana Network Services Customer Service Support?
Fast, consistent, and satisfactory response to questions and requests
Good response to questions/requests, very few needs for repeated calls
Slow response to questions and requests, frequent need for repeated calls
Very slow and/or unsatisfactory response to questions and requests
Overall, how would you rate Ariana Network Services Technical Support?
Knowledgeable one-call resolution to technical questions and problems
Good response to technical questions, most issues resolved with one call
Significant delays to problem resolution, frequent callbacks needed
Poor response, problems unresolved after multiple calls
Overall, how would you rate Ariana Network Services Sales & Marketing Support?
Highly knowledgeable, highly responsive sales team understands my needs, proactively suggests most economical service plan meeting my requirements
Generally knowledgeable sales team responds to my needs with minimal delay
Sales team less than knowledgeable or slow to respond in some cases
Sales team unknowledgeable and/or very slow to respond to my needs
Overall, how would you rate Ariana Network Services Finance / Billing and Collection Support?
Invoices presented accurately and on proper schedule, billing questions answered correctly on first call
Invoices accurate, on time with few exceptions, few billing questions require more than one call for resolution
Errors and/or long delays in some invoices, billing questions require more than one call for resolution
Invoices frequently inaccurate or delayed, billing inquiries difficult to resolve
Comparing Ariana Network Services technical/ commercial/ billing & collection support to that provided by other companies, would you say that, overall, Ariana Network Services support is:
Much better than other companies.
Better than other companies in Afghanistan.
About the same quality as other companies in Afghanistan.
Worse than other companies in Afghanistan.
Much worse than other companies in Afghanistan
Overall, how do you feel about your experience with Ariana Network Services as your Internet service provider?
Exceeds my expectations
Fully meets my expectations
Meets my expectations with some exceptions
Does not meet my expectations in many significant areas
Additional suggestions or comments related to your subscription
Copyright 2013. All rights reserved. Ariana Network Services.
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