April Ops Focus

Questions marked with an * are required

* Select Who is Completing This Visit
(MBD, MOS, MRT, DBD)

* Restaurant Number

Coffee Guarantee:

“We guarantee our Guests a great tasting coffee, served the way they ordered it. If it’s not, we will make their coffee right, and give them a coupon for a free coffee on their next visit.”

* Coffee Promise Reviewed with Manager on Duty / Restaurant Owner / Team Members

Yes

No

* Shift Management - Pre Shift Meeting Completed for all Team Members (Coffee Guarantee Reviewed & Discussed)

Yes

No

* Equipment - Restaurant has "Order Confirmation Screens" in place on all tills and are working?

Yes

No

* Equipment - Restaurant has "Order Prep Monitors" (for beverage runner)? Are in Use, and working Properly?

Yes

No

* Equipment - POS is labelled with a reminder for "Team Members to ask Guest if Order is Correct on the Screen" and reminding them to "Repeat the order as it is being handed out"

Yes

No

* Equipment - HOTRODS available and In Use

Yes

No

N/A

* Experience - When you were at the Restaurant, Was there a Coffee OR Accuracy Concern that was not handled appropriately?

Yes, Was Handled Properly

No, Was not Handled Properly

No Issue was Observed

* For any answer "No" from above, please indicate Action Plan and next Steps

100/0