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  1. Surveys
  2. 2014
  3. February
  4. A
  5. AppCard User Experience at Mercedes Benz Survey
0%
Exit Survey
 
 
How do you engage with the AppCard system?
 
Card
 
Mobile App
 
Web Account

 
 
If you use a card, how would you rate your experience so far?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Card Experience
 
 
 
If you don't use a card, did you know that you could provide cashiers with only a phone number and still take part in the program?
 
Yes
 
No
 
 
If you use the mobile app, how smooth was the registration process for you?
Still don't understand how I registered A little bumpy Smooth Very Smooth N/A
Mobile App Registration
 
 
If you use the mobile app, how user-friendly do you think the user interface is?
Not User friendly User friendly enough User friendly Very User friendly N/A
Mobile App User Interface
 
 
 
How often do you check your digital receipts?
 
Never
 
Sometimes
 
Often
 
Always
 
Not Applicable
 
 
 
How often do you check for free gifts?
 
Never
 
Sometimes
 
Often
 
Always
 
Not Applicable
 
 
 
If you could, what would you add, remove or change in the app to make the experience better for you?
   
 
 
 
If you did not download the mobile app, why not?
 
Don't have a smart phone
 
Not good with technology
 
Don't need more apps
 
I tried but then gave up
 
Not interested
 
Other
 
 
 
If you use the web account, how smooth was the registration process for you?
Still don't understand how I registered A little bumpy Smooth Very Smooth N/A
Web Account Registration