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2014
September
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AP Staff Self-Assessment Survey
AP Staff Self-Assessment Survey
AP Staff Self-Assessment Survey
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Exit Survey
Hello team. In an effort to continually improve our department and better serve our vendors, students, and fellow staff, I would ask that each of you complete a short survey in which you'll give your personal assessment as to how well our department rates in a number of key areas. If you feel that you are unable to assess a particular item you may check "N/A". It will take approximately 5 minutes to complete the questionnaire and your identity is kept fully anonymous. If you have questions at any time about the survey or the procedures, please contact Ron. Your participation is greatly appreciated. Please start the survey now by clicking on the
Continue
button below.
How would you rate your own AP department in the following areas?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Availability of the AP staff (picking up phones, answering emails, returning calls)
Professionalism of the AP staff (courteous, clear, concise, non-judgmental)
Timeliness of payments
Accuracy of payments
Effectiveness in solving payment problems
Urgency in safeguarding District assets by enforcing policies, procedures & controls
Effectiveness in measuring the performance of each of the sections in AP
Responsiveness of the AP manager toward campus and District needs
To what extent do you agree with the following statement?
AP staff is willing to explain policies and procedures to vendors and campus personnel and is helpful in identifying the steps, various documents, and signatures needed to expedite payments.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
To what extent do you agree with the following statement?
The AP department is open to streamlining its processes and implementing new procedures that better meet the needs of internal and external customers. In the spirit of continual improvement the AP department listens to the ideas of vendors and campus personnel and puts those ideas into action.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
To what extent do you agree with the following statement?
The AP department uses a variety of ways to communicate accurate and updated information about disbursement policies, procedures, forms, resources, etc. to the campus community.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
To what extent do you agree with the following statement?
The AP department has high morale and its members support one another in carrying out the goals of the department.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
If you could change one thing in Accounts Payable what would it be?
What training, resources, or other support would help you in your job? (If training would be helpful, what specific topics should be targeted)?
Please make suggestions that you feel would improve the performance of the AP department:
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