AP Customer Service

You have been invited to participate in this short survey by Suncor regarding our service to you through our AP department. Your company works with Suncor to ensure the delivery of goods via pipeline, rail, and truck to our different Refineries. We want you to help us improve this service by answering a few questions regarding the payment of invoices by our company. We appreciate your feedback and want to thank you for your time, this should only take 10 minutes.

How long have you been working with Suncor?

< 1 year

1 - 2 years

2 - 4 years

< 4 years

On average how many invoices do you send to Suncor?

When was the last time that you contacted Suncor AP with an issue about an invoice?

How do you normally contact Suncors AP department?

Phone

E-mail

Most questions that you ask AP are regarding:

Pricing

Volume

Processing

Payment

The AP analysts response to my questions could be classified as, (Please select all that apply):

How satisfied are you with the following:

Payment is received in a _____ amount of time after offloading.

Very satisfactory

Satisfactory

Unsatisfactory

Very Unsatisfactory

Is there anything that you feel our AP analyst team is exceptional at or anything that we can do to improve our service to you?