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Hello:
You are invited to participate in our survey [Thrifty Car Rental Service]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
1. Are you satisfied with the quality of the service provided?
 
Yes
 
No
 
Other
 
 
 
 
2. How do you assess the overall level of service?
 
High
 
Mid
 
Low
 
Other
 
 
 
 
3. Were our employees are sociable and friendly?
 
Yes
 
No
 
Other
 
 
 
 
4. Have you had difficulty getting and returning the car?
 
- Yes (If yes, then what were they related?)
 
- No
 
Other
 
 
 
 
5. Are you happy with the state of the provided car?
 
- Yes
 
- No (If not, why?)
 
Other
 
 
 
 
6. Was the car clean when you get it?
 
- Yes
 
- No
 
Other
 
 
 
 
7. Do you have any complaints with car in rent time?
 
- Yes (If yes, what and how they were resolved with our employees?)
 
- No
 
Other
 
 
 
 
8. As these complaints have been resolved with the staff hire?
 
Yes
 
No
 
Other
 
 
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