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2012
September
A
Annual Eval - Dawnde
Annual Eval - Dawnde
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Dear IT Department Customer:
As an IT manager at TNT Fireworks, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far from our technician:
Dawnde Stephenson.
We appreciate your time and want to make sure we meet your expectations. As such, this survey was created with the expectation that you will be able to complete it in approximately 5 minutes.
Sincerely,
Frank Cavin
IT Infrastructure Manager
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
In your most recent customer service experience, how did you contact an IT representative?
Help Desk ticket
By phone
In person
Email
Other
On a scale of 1 to 10, 1 being poor and 10 being excellent, in your dealings with this technician, how satisfied are you with their competency in the following areas?
1
2
3
4
5
6
7
8
9
10
Ability to quickly identify the problem
Technician was knowledgeable and competent
Helps you to understand the cause and solution of problems
Handles issues with courtesy and professionalism
In your last support issue dealing with this technician, how would you rate your overall customer service experience?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Satisfaction Level
If you were less than totally satisfied, what could have been done to serve you better?
If you have any general comments or suggestions about this technician's performance, or IT Support at TNT Fireworks, please enter them here.
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