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SysAid Customer Satisfaction Survey 2009
SysAid is taking a quick pulse check to learn about your current and future needs.
This is a chance for us to understand your SysAid experience, and for you to win an Amazon gift card worth $100.
In addition, the first 100 participants will receive a premium SysAid notebook.
Please take five minutes to respond to this survey, ensuring that you fill in all the information to enter the draw.
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1. What is your position?
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2. How many employees are there in your organization?
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3. How many IT professionals work in your department?
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4. How long have you been using SysAid?
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5. Which edition of SysAid do you currently use?
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6. Which version of SysAid do you currently use?
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7. On a scale of 1-5, please rate your level of satisfaction with the SysAid experience, based on the following parameters
(1= very dissatisfed; 5=very satisfied):
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8. On a scale of 1-5, please rate the level of the following SysAid modules (1=poor; 5=excellent):
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9. On a scale of 1-5, please rate the level of the following SysAid ITIL modules (1=poor; 5=excellent):
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10. On a scale of 1-5, please rate SysAid releases according to the following criteria (1=poor; 5=excellent):
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11. On a scale of 1-5, please rate the following based on the following criteria (1=poor; 5=excellent):
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12. Do you visit SysAid IT Professionals community?
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13. When you encounter a SysAid-related issue, how do you solve it?
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14. How often do you contact SysAid's Customer Service and Support Team?
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16. What do you think of SysAid prices?
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17. Would you consider using additional SysAid Modules in the future?
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18. Would you recommend SysAid to your IT industry colleagues?
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20. What do you think of the SysAid newsletter? On a scale of 1-5, (1=poor, 5=excellent) please rate it in terms of:
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21. On a scale of 1-5, please rate the following SysAid newsletter sections (1=poor; 5= excellent):
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| 22. It's important for us to know what you have in mind.
If you have any suggestions or comments, please let us know if there's anything else you'd like to tell us. | | |
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| Name | | | | Title | | | | Company | | | | Zip code (US Only) | | | | Postal code (non-US) | | | | Telephone (optional) | | | | Email address | | | | Street | | | | City | | | | Country | | | | State (US only) | | |
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