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  1. Surveys
  2. 2013
  3. March
  4. A
  5. Annual Company Satisfaction - Transportation
0%
 
 
Your Name
   
Title
   
Company Name
   
Phone Number
   
 
 
 
This survey solicits Freight Systems, Inc.'s performance in seven areas:

Transportation Service,
Sales,
Customer Service,
Billing,
Freight Loss and Damage,
Website, and
Overall

For each question, please click on the response that you feel
most accurately describes how satisfied you are
with FSI's performance in the last 12 months.

At the end of the survey, click on the Submit button to send us your response.


This survey should only take 5-8 minutes to complete and your participation is very much appreciated!
 
 
Transportation Service

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know / Not Applicable
Timeliness of Pick-up/Delivery
Condition of Tractors/Trailers
Drivers have the correct information/paperwork at the time of Pick-up/Delivery
Corrective action taken if a service failure occurred
Transportation Service compared to other OTR trucking companies
In the past 12 months how satisfied have you been with FSI's overall performance in this area?
 
 
 
Please name your sales representative (if you don't know, please enter N/A)
   
 
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/ Not Applicable
Sales Rep understands the services he/she provides
Sales Rep understands your transportation needs
Frequency of calls by the Sales Rep
Sales provides competitive rates and services
Sales Rep compared to other OTR trucking companies
In the last 12 months, how satisfied have you been with FSI's overall performance in this area?
 
 
Customer Service

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Customer Service Rep exhibits knowledge of my business
Accuracy of information provided by Customer Service Representatives
Effectiveness of Customer Service Representatives in resolving problems
Proactive notification of service failures/issues by your Customer Service Rep
Customer Service Rep compared to other OTR trucking companies
In the last 12 months, how satisfied have you been with FSI's overall performance in this area?
 
 
Billing

How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Accuracy of freight bills
Accuracy of extra service/accessorial bills
Timeliness of bills
Corrective action taken if a billing error occurs
Billing compared to other OTR trucking companies
In the last 12 months, how satisfied have you been with FSI's overall performance in this area?
 
 
Freight Loss and Damage

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Number of freight loss and damage occurences
Timely resolution of freight loss and damage claim(s)
In the last 12 months, how satisfied have you been with FSI's overall performance in this area?
 
 
Website

How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Information about FSI's web site and web-based tools
Usefulness of web-based tools provided by FSI
Ease of use of web-based tools provided by FSI
In the last 12 months, how satisfied have you been with FSI's overall performance in this area?
 
 
 
Have you used www.myfreightsystems.com?

 
Yes.
 
No.
 
 
 
What online tools could FSI provide to better meet your needs?
   
 
 
Overall

How satisfied are you with FSI's performance regarding:
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Communication regarding issues of concern to customers
Value for your transportation dollar
Innovation and creativity/anticipating future needs
Connectivity with other carriers
 
 
 
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Overall, how satisfied have you been with Freight Systems, Inc.?
 
 
Compared to other Over-the-Road trucking companies, how would you rate FSI?
I would prefer to use FSI FSI is slightly better than other carriers FSI's performance is about the same as other carriers' performance FSI is slightly worse than other carriers I would prefer to use another carrier if / when possible
 
 
 
 
Please use the box below to express any dissatifaction with FSI or to provide any other comments regarding FSI.
   
 
 
Do you want to be called to discuss an issue related to the topics in this survey?

 
Yes, please call me.
 
No.
 
 
 
Click on the Submit button to complete this survey. Thank you for your assistance.