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Surveys
2015
March
A
ANA-ANP Passport Customer Survey
ANA-ANP Passport Customer Survey
ANA-ANP Passport Office Customer Survey
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Dear Employee,
Customer Satisfaction is very essential to determine the customer’s satisfaction level therefore we have created this Survey to receive feedback from our employees/customers.
Please indicate how satisfied you are with our current performance. This survey should only take between 2-3 minutes.
Please start with the survey now by clicking on the
Continue
button below.
Thank you,
ANA-ANP Passport Department
DynCorp International - Kabul, Afghanistan
*
Please select your program name that you work for:
-- Select --
ANA
ANP
ANA-ANP
Please leave your info if you want us to contact you regarding your survey; (Not required)
First Name
:
Last Name
:
Phone
:
Email Address
:
*
Q1. How satisfied were you with how the passport department resolved your most recent, VISA, Work Permits or passport issues?
-- Select --
Very Satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very Dissatisfied
*
Q2. Did you receive continues updates on the changes of VISA and Work Permits requirements or procedures?
Yes
No
*
Q3. When passport returned to you, was it in good condition as submitted for the VISA or Work permits?
Yes
No
Q4. Please rate the passport department on the following attributes.
Excellent
Good
Fair
Poor
*
Customer Service
*
Professionalism
*
Satisfaction of Customer Needs
*
Quality of Service
*
Q5. Overall, I’m very satisfied with the way Passport Department is performing in ANA and ANP programs?
-- Select --
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Q6. Please share any good or bad experience you may have encountered with Passport Department. (Not required)
Thank you very much for your time and support. ANA-ANP Passport Department
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