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Dear AMDP Employees,

Please take few minutes to complete the customer survey on Warehouse services and performance. Kindly provide your opinion on how we're doing and how can we do better to improve our services.

If you have questions at any time about the survey or warehouse services, you may contact Henry Williams at 079 965 5102 or by email at [email protected]

Please start with the survey now by clicking on the Continue button below.

ANA-ANP Warehouse Services
Kabul, Afghanistan
 
 
 
* -- Response Time --

Q1. About how long did you have to wait before speaking to a Warehouse representative?
 
I was taken care of immediately
 
Within 3 minutes
 
3-5 minutes
 
5-10 minutes
 
More than 10 minutes
 
 
* Q2. Do you agree or disagree? The Warehouse representative address my need quickly.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
* Q3. What would best describe what happened?
 
Quickly solved the problem
 
Kept me waiting on hold
 
Had to explain several times
 
Didn't know how to handle problem
 
Had to ask others

 
 
 
* -- Knowledge of Warehouse representative --

Q4. Do you agree or disagree? The Warehouse representative was very knowledgeable.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
* Q5. What would best describe your experience dealing with the representative?
 
Gave me a good solution
 
Gave me the wrong information
 
They didn't understand the question
 
Gave unclear answers
 
Couldn't solve problem
 
Disorganized
 
Other
 

 
 
 
* Q6. In general, was the issue resolved?
 
Yes
 
No
 
 
Q7. How satisfied are you with the following attributes;
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
* Pre-Order Assistance of the Warehouse staff
* Knowledge of the Warehouse staff
* Helpfulness of the Warehouse staff
* Accuracy of order
* Attitude of the Warehouse staff
* Availability of the Warehouse staff
 
 
 
Q8. Please provide comments/suggestions; (not required)
   
 
Customer feedback is very essential to determine the customer's satisfaction level. Thank you for your feedback.
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