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Surveys
2014
May
A
AMDP Warehouse CS
AMDP Warehouse CS
0%
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Dear AMDP Employees,
Please take few minutes to complete the customer survey on Warehouse services and performance. Kindly provide your opinion on how we're doing and how can we do better to improve our services.
If you have questions at any time about the survey or warehouse services, you may contact Henry Williams at 079 965 5102 or by email at
[email protected]
Please start with the survey now by clicking on the
Continue
button below.
ANA-ANP Warehouse Services
Kabul, Afghanistan
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-- Response Time --
Q1. About how long did you have to wait before speaking to a Warehouse representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
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Q2. Do you agree or disagree? The Warehouse representative address my need quickly.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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Q3. What would best describe what happened?
Quickly solved the problem
Kept me waiting on hold
Had to explain several times
Didn't know how to handle problem
Had to ask others
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-- Knowledge of Warehouse representative --
Q4. Do you agree or disagree? The Warehouse representative was very knowledgeable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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Q5. What would best describe your experience dealing with the representative?
Gave me a good solution
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
Other
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Q6. In general, was the issue resolved?
Yes
No
Q7. How satisfied are you with the following attributes;
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
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Pre-Order Assistance of the Warehouse staff
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Knowledge of the Warehouse staff
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Helpfulness of the Warehouse staff
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Accuracy of order
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Attitude of the Warehouse staff
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Availability of the Warehouse staff
Q8. Please provide comments/suggestions; (not required)
Customer feedback is very essential to determine the customer's satisfaction level. Thank you for your feedback.
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